Head of EDC & Product Training

Pay range:

$170,608 - $227,477

Incentive Plan:

Global Executive

Incentive Target %:

25%

SHIFT:

First

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Head Of Experience & Design Centers And Product Training

Irvine, CA/ Full-time

Your Responsibilities

The Head of EDC & Product Training maximizes sales revenue and market share across North America by creating customer-centric brand and product experiences, unique and novel in the luxury appliance segment. Vision, Strategy and execution is driven throughout network to create a cohesive consumer experience across the organizations touchpoints. This role is responsible for the general management, sales turnover, training, business planning, CAPEX, OPEX across the network while also ensuring operational implementation of best in class CRM tools to monitor and close sales across North America. Additionally, this role steers all new EDC business cases to the Region North America, BSH Global, and Robert Bosch global board and as well as supports strategic sales and marketing initiatives within North America.

General Responsibility:

• Overall performance and success of domestic and international customer facing product showrooms across North America (hierarchical leadership over United States showrooms and functional leadership over Canada showrooms)
• Governance over all regional showroom processes, IT solutions, and "Go-To-Market"
• Entire US training vision, strategy and KPIs to further drive sales activities across the EDCs and in regional markets
• Overall turnover at all Experience and Design Centers
• All facets of the training organization
  
  

Management:

• Inspirational leadership for east and west coast EDC management groups, training department and design project manager to ensure best in class product and brand experiences throughout sites
• Coaches and mentors team to drive sales and expand the EDC and training teams in North America to meet business objectives
• Ensures clear vision, strategy and framework implemented across all aspects of the EDC and training departments
  
  

Sales:

• Enables EDCs have a direct turnover impact in respective regions by generating leads, following the consumer throughout the consumer journey until final close of the sales with close collaboration of local sales teams
• Owns the Salesforce CRM process in North America to ensure final conversion of sales through EDCs and builder sales tied to specific EDCs
• Ensures framework across division is clearly focused on maximizing sales by prioritizing key builder stakeholder meetings, direct consumer appointments and most impactful trade partnership events
• Establishes close cooperation with EDC teams, sales and key dealers using Salesforce and in person visits to roll out and maintain a continuous relationship to further drive turnover generation of the EDCs
• Forecasts, monitors, and evaluates achievement of projected sales progress in EDCs and re-examines and adjusts sales activities based on key performance indicators
  
  

Budgeting:

• Accountable for EDC CAPEX investments concerning new buildouts or existing infrastructure upgrades
• Creates detailed budget breakouts for new EDC projects
• Prepares all EDC project applications for the BSH Region North America, Global, and Robert Bosch board as it pertains to new business cases
• Accountable for EDC OPEX across sites in close coordination with East and West Coast EDC Heads
  
  

Operational:

• Ensures KPI tracking across all sites ensuring maximum performance throughout network
• Provides clear overview of organizational development, sales updates, and key strategic initiatives to our North American Leadership Group
• Key interface between Sales, Consumer Journey, and Brand teams to ensure we all work together to meet our business objectives
• Ensure all strategic framework topics (e.g. CRM, job descriptions, processes) are implemented throughout entire EDC & training organization
  
  

Additional:

• Partners with both Sales and Marketing to evaluate and enter new emerging markets to maximize market share
• Participates in board level events and meetings to provide avenues of showroom awareness and increase visibility of cross departmental initiatives that deem to be necessary for the business to be successful
• Exchanges with global BSH showrooms and training departments to share best practices, etc.
• Responsible for projects and global initiatives involving showrooms and potential expansion with creation of new showroom locations
• All other duties as assigned
  
  

Your profile

• Bachelor’s degree (Business Administration or related field) – Required
• Master's Degree (MBA or Marketing) – Preferred
• 15 Years of Experience (Sales / Marketing / Showroom Experience) – Required
• 10 Years of Experience (People Management Experience) – Required
• 10 Years of Experience (Project Management Experience) – Required
• Strong communication skills - Office and Public interfacing
• Strong presentation skills
• Strong collaboration skills
• Strong training/coaching skills for mgmt. teams
• Strong Divisional budgeting experience
• Time building and management skills
• Analytical skills with close attention to details
• Executive Management experience
• Ability to oversee multiple showrooms at an international level
• Domestic and International travel - including weekends - travel by car, plane, boat, etc.
• Must be able to drive to visit assigned region
• Must have an active driver's license in good standing with the DMV
• ERP systems navigational user experience
• CRM systems experience
• Household Appliance industry a plus
• Agile mindset
• Hardware ideology framework knowledge a plus
• Divisional budgeting experience
• Travel Percentage – 50%
  
  

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
  
  

Further information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

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