Quality Data Analyst

Pay range:

$69K - $92K

Incentive Plan:

Annual Bonus

Incentive Target %:

3%

SHIFT:

First

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Quality Data Analyst

New Bern, NC / Full-time

Your Responsibilities

The data analysts supports the quality team’s strategy by analyzing field repair and customer feedback data, identifying deviations, and tracking improvement actions. The data analyst communicates findings and answers ad hoc business questions from the quality team as well as factory and global management. The data analyst will assist data engineers and data scientists with maintaining datasets and developing digital solutions for analytics reporting automation.

• Collect, analyze and interpret quality data to identify trends, patterns and insights.
• Identify opportunities to improve cost and complexity using data-driven insights and recommendations.
• Exhibits a strong commitment to enhancing quality by leveraging data analytics tools.
• Supports the quality management system by monitoring appliance repair, warranty cost, and customer review data.
• Generate reports and communications such as month end KPI reports for local and global management.
• Coordinates TCR/FCR improvement activities and PQS/RQS/CQS/FQS reporting.
• Interface with Customer Service and Sales departments where necessary to address field service questions and feedback.
• Collaborates with cross functional teams to develop and roll out digital solutions.
• Conduct ad-hoc data analysis and reporting about product quality performance.
• Perform data cleaning and maintenance operations; adhere to data analytics best practices.
• Stay up to date with industry trends, best practices and new technologies for data analysis.
• Perform all other duties as assigned.
  
  

Your profile

• Bachelor’s degree – Required
• 3-5 Years of Experience (IT, Data Analyst, Software Development, or other technical role) – Required
• 3-5 Years of Experience (Quality Management) – Required
• Excellent written and oral communications skills.
• Software proficiency in Microsoft Office, Power BI
• Ability to perform explorative analytics and visualize results.
• Self-motivated and organized with ability to be prompt in meeting deadlines
• Ability to work closely with Data Engineers and Data Scientists, as well as contributing to cross functional teams
• Travel Percentage – 10%
  
  

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
  
  

Further information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.