Department Manager

Department Supervisor for Account Manager Team and Administrative Assistants Team (7-10 employees)

Job Summary:

The Department Supervisor is responsible for managing and leading a team of account managers and administrative assistants, ensuring that client relationships are developed and maintained, and company goals are met. This role involves overseeing the performance of account manager processes, providing strategic guidance to account managers, and ensuring high levels of client satisfaction and retention. And overseeing the administrative functions and operations of the department.

Key Responsibilities:

· Team Leadership & Supervision:

o Supervise and mentor a team of account managers, providing guidance on best practices, performance expectations, and professional development.

o Conduct regular one-on-one meetings, performance reviews, and training sessions to foster growth and maintain high morale.

o Set clear objectives and key results for the team and monitor progress.

· Client Relationship Management:

o Ensure that the account managers deliver high-quality customer service and maintain strong, long-term relationships with clients.

o Address escalated client concerns and collaborate with account managers to resolve issues efficiently.

· Strategic Planning & Process Improvement:

o Collaborate with senior leadership to develop and implement account management strategies that align with company goals.

o Analyze client feedback to identify areas for improvement and implement necessary changes to enhance the client experience.

o Review and optimize workflows and processes to improve efficiency, client satisfaction, and to ensure policy compliance.

· Reporting & Analytics:

o Oversee the preparation of regular reports on client account status. Ensuring client hours/census/payroll reports are processed correctly.

o Use data and insights to make informed decisions and provide actionable recommendations for the team.

· Cross-Functional Collaboration:

o Work closely with other departments such as customer service, claims teams and accounting to ensure a seamless client experience.

o Support sales efforts by assisting in client presentations, proposals, and contracts.

o Problem Solving and Conflict Resolution: Addressing and resolving issues that arise within the department, including employee conflicts or operational challenges.

· Manage Administrative Staff:

Supervising administrative assistants and other administrative personnel. This involves delegating tasks, training staff, and providing guidance to ensure efficient operation. Ensuring that day-to-day administrative operations, such as office organization, filing, and document management, are carried out smoothly. Ensuring that office policies and procedures are adhered to and making improvements where necessary to enhance productivity and compliance. Serving as a point of contact for internal departments and executives. Ensuring proper communication flows within the organization. Overseeing the procurement and management of office supplies and equipment, pertaining to card and book printing. Preparing and maintaining reports, records, and documentation related to administrative functions. This could involve regular updates on office operations, employee performance, and vacation/sick leave.

Qualifications:

• Education: Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
• Experience: 5 years of experience in account management or client services, with at least 2 years in a supervisory or leadership role.
• Skills:
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to solve complex problems and think strategically.
• Proficiency Microsoft Office Suite.
• Results-oriented with a focus on client satisfaction and business growth.

Additional Skills (preferred but not required):

• Experience in project management or leading cross-functional teams.
• Knowledge of the industry or sector in which the company operates (Fringe Benefit Management).
• Knowledge of or experience with Third Party Administration.

Working Conditions:

• Full-time position with occasional travel required for client meetings or company events.
• Monday - Friday work hours based on client needs and business demands.

Job Type: Full-time

Pay: $38.00 - $45.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Experience:

• Management: 5 years (Required)

Location:

• Greenville, SC 29601 (Required)

Ability to Commute:

• Greenville, SC 29601 (Required)

Ability to Relocate:

• Greenville, SC 29601: Relocate before starting work (Required)

Work Location: In person

Salary : $38 - $45