What are the responsibilities and job description for the Project Coordinator position at BSI, LLC?
Position Overview
We are seeking a dedicated and organized individual to coordinate with FSH BSI and English Manufacturing clients, ensuring seamless order processing, data entry, product warranty claims, and part replacements. In this role, you will serve as the first point of contact for FSH clients, directing inquiries to the appropriate internal resources while collaborating with sales, project management, accounting, and production teams to drive superior service and order accuracy.
Key Responsibilities
Data Management
Verify and enter client order information into Syteline accurately.
Maintain data integrity for internal and external clients, ensuring accurate reporting in Syteline and Salesforce.
Conduct regular audits of system data, making necessary corrections to uphold accuracy.
Handle order entry for assigned project managers within designated territories.
Review quotes and order details to confirm correct discounts and rebates for accounting.
Enter English purchase orders and maintain accuracy across multiple systems.
Coordination
Interpret and process client requests for replacement parts or small orders.
Manage internal processing for part requests, ensuring timely shipment and invoicing.
Coordinate warranty parts and service calls, identifying and scheduling technicians as needed.
Follow up with clients regarding outstanding quotes via phone or email.
Provide coverage for assigned project managers when necessary.
Customer Service
Actively listen to client needs and respond with effective solutions.
Communicate professionally and promptly with both internal and external stakeholders.
Assess client responses and provide intuitive solutions to maintain excellent service standards.
Decision Making & Problem Solving
Analyze and resolve issues in alignment with FSH policies and procedures.
Collaborate with internal resources to address and solve client concerns.
Clearly present solutions to clients and internal stakeholders via phone or email.
Prioritize daily tasks efficiently with minimal supervision.
Qualifications & Skills
Basic Qualifications
High school diploma or GED.
At least 1 year of experience in customer service, order management, or administrative support within a professional office setting.
Advanced proficiency in Microsoft Office suite preferred.
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