Lead Implementation Consultant

Summary of Duties & Responsibilities

The Lead Consultant on the Business Services Team will be responsible for providing team leadership, subject matter expertise, and quality oversight across a range of engagements within the delivery organization. The ideal candidate is a self-starter with excellent organizational skills, strong relationship management skills, and the ability to lead others.

This is a player lead role that will provide leadership and support to the consulting team, liaise with client and project stakeholders, and engage directly with clients on a targeted basis.

Essential Functions:

Team Leadership & Support

• Ownership of group processes to support the consulting practice in key focus areas relating to specific types of engagements or products.
• Identify and promote new service offerings to meet market and growth opportunities
• Responsible for the productivity and quality of services provided by the team
• Provide hands on consulting oversight on project initiatives as appropriate to promote, influence, and guide delivery excellence
• Schedule management for individuals within key focus areas
• Provide ongoing mentorship, oversight, and SME support to team members

Service Planning & Delivery

• Discovery and estimation for specific types of work order and implementation consulting engagements
• Planning, coordination, and management of specific work order engagements
• Collaborate with project and client leadership in assessing opportunities, planning execution, managing risks, facilitating feedback, and providing support during both the sales and delivery cycles.
• Achieve annual utilization target, derived from a subset of billable engagements in key focus areas, as a subject matter expert providing oversight, or as an overflow resource for general project training and support.

Personnel Management

• Lead collaborative goal settings with the Manager and mentor key team members.
• Continuously monitor team performance and proactively provide feedback
• Participate in the recruitment process for new hires
• Identify areas of growth for staff and promote professional development

Skills & Competencies

• Client facing consultative skills
• Finance and accounting concepts and experience
• Functional knowledge of Products being delivered to clients
• Excellent leadership skills
• Excellent analytical and problem-solving skills
• Excellent written and verbal communication skills
• Presentation skills to internal and external parties
• Arbitration skills between multiple parties
• Exhibit attention to detail
• Flexibility and eagerness to help across the organization as priorities shift
• Performs other related duties as directed

Team Support/Leadership – Deep commitment to working in and fostering a highly collaborative, innovative, and high performing team

• Evangelize, support, and embody BST’s Company Mission, Strategy and Values
• Foster a culture of ownership and pride for delivering the highest levels of quality and excellence
• Performs other related duties as directed

Education or Prior Work Experience

• Bachelor’s degree in business or technology discipline (Master’s degree helpful)
• 10 years in technology consulting
• 5 years in an implementation or consulting leadership role
• Previous experience with an ERP or related product company required.

Reports to

Team Manager

Number Supervised

0

Travel

Up to 25%

Classification

Exempt

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.