Director of Operations

Director of Operations

• Set the example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction, and financial management.
• Motivate and lead high-performance work teams focusing on developing and mentoring contract leadership.
• Oversee Contract Managers, ensuring adherence to key performance objectives to meet and exceed company stakeholders’ requirements.
• Must be available during regular working hours (8 : 30 am to 5 : 00 pm local time) and within thirty (60) minutes by telephone or in person to discuss deficiencies; after regular duty hours or on weekends and holidays, within two (2) hours.
• Execute strategies to optimize company growth.
• Drives employees and assesses performance to ensure an engaged and skilled workforce.
• Collaborates with leadership to build an environment of collective responsibility and accountability.
• Assists in daily data entry supporting contract operations, primarily focused on payroll and compliance using Winteam.
• Responsible for providing timely and accurate daily, weekly, and monthly operations reports for operational and staffing management.
• Oversees resources and equipment assigned to each contract, including but not limited to weapons, ammunition, vehicles, communication equipment, and hardware.
• Collaborates with recruiting and human resources to coordinate onboarding new hire personnel, including site interviews, on-the-job training, and personnel performance reviews.
• Forecast training needs to include, but not be limited to, on-the-job training and refresher courses so that resources may be allocated accordingly.
• Actively review and write disciplinary action reports for all infractions stated in the BTI Employee Handbook.
• Conduct investigations as necessary.
• Ensure that all assigned personnel follow the corporate policies and handbook.
• Developing and implementing new and revised systems, process development, and operating procedures.
• Representing the company with clients and subcontractors as an active participant in business development and growth opportunities.
• Must communicate ideas effectively to the company, the other parties involved in the contract, and stakeholders to keep everyone appraised of contract-related matters.
• Receives instruction and guidance from the Chief Operating Officer.
• Duties, responsibilities, and activities may change at any time, with or without notice.

Minimum Requirements :

BTI Security is committed to hiring top-notch security professionals. Our industry-low turnover rate shows we know how to attract quality employees and retain them. To help realize your full potential, BTI Security is committed to training our employees. We provide the opportunity for career growth and competitive compensation that rewards you for exceptional performance.

BTI Security is seeking a spirited Director of Operations to oversee Contract Managers and Site Supervisors to ensure the highest levels of client satisfaction and Security Professional performance. To be successful in this role you will achieve goals and objectives, ensure the highest level of security officer quality, provide excellent customer service to our clients, build, and retain profitable business growth, inspire staff to five their all, and expand and strengthen the company’s footprint and reputation.  The Director of Operations will encourage an engaged senior management team and guard our values, analyze data and metrics to evaluate staff performance, and lead and encourage employees to maximize performance. Ideal candidates are ambitious and performance-oriented with exceptional people skills.