What are the responsibilities and job description for the Business Analyst and System Management position at BTI Solutions?
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
General Description:
We are seeking a proactive and detail-oriented Business Analyst and System Management Specialist to bridge the gap between business needs and technology solutions. This role combines system administration, user support, and business analysis to ensure operational efficiency, drive innovation, and support organizational goals. The ideal candidate will manage IT systems, facilitate data-driven decisions, and streamline processes through effective collaboration and analysis.
We are seeking a proactive and detail-oriented Business Analyst and System Management Specialist to bridge the gap between business needs and technology solutions. This role combines system administration, user support, and business analysis to ensure operational efficiency, drive innovation, and support organizational goals. The ideal candidate will manage IT systems, facilitate data-driven decisions, and streamline processes through effective collaboration and analysis.
Essential Responsibilities:
System Administration and Technical Support:
N/A
Supervisory Requirements:
N/A
Requirements:
System Administration and Technical Support:
- Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
- Manage user accounts, permissions, and profiles while addressing technical issues promptly.
- Maintain and update dashboards for accurate and actionable data visualization.
- Monitor system data and performance metrics, identifying trends and addressing anomalies proactively.
- Communicate with Logistics Carrier to identify the issue and troubleshoot
- Ensure the data is integrated accurately between all relevant systems (Samsung Internal, 3rd Party Solutions…)
- Collaborate with stakeholders to identify business needs and translate them into system requirements.
- Conduct thorough analyses of existing processes, recommending best practices
- Facilitate master data management and governance, ensuring data integrity and accuracy.
- Train new users on system tools, protocols, and best practices to ensure seamless adoption.
- Administer and analyze Net Promoter Score (NPS) surveys, leveraging insights for service improvements.
- Serve as a liaison for carrier-related technical issues, ensuring effective communication and resolution.
- Develop comprehensive reports and dashboards to support decision-making processes.
- Drive innovation by identifying opportunities for automation, efficiency, and cost-saving measures.
- Partner with cross-functional teams to deliver scalable and sustainable solutions.
N/A
Supervisory Requirements:
N/A
Requirements:
- Required Logistics Business Support Experience ( 5 years)
- Required Logistics Management Application ( 5 years, DispatchTrack is huge )
- Proven experience in business analysis, system administration, or related technical support roles. ( 5 years)
- Prefer to Korean Speaking as an 2nd Language
- Strong analytical skills and the ability to translate business requirements into actionable technical solutions.
- Excellent communication, collaboration, and training skills.
- Familiarity with data monitoring tools and survey platforms is a plus.
- Strong project management and prioritization abilities.
