What are the responsibilities and job description for the Mid-Level Technical Account Manager AO7157028 position at BTI Solutions?
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Account Management Role
The Account Manager will be responsible for managing Self-Repair Program and ISP partner management prioritizing day to day operations supporting the partners and ultimately ensuring customers’ needs are met in a reasonable time.
This role will be responsible for establishing and maintaining effective working partnerships with all accounts by taking into account mutual goals for inventory management support, assist with upholding repair quality standards and our main Key Performance Indicators (KPIs).
Primary Responsibilities:
- Manages the Self- Repair Program to ensure all parts are available within the specified time and available to consumers.
- Manages Independent Service Providers supporting small business, depot and B2B accounts.
- Collaborates during weekly meetings with supply chain to gain an understand knowledge of parts demand and expected fulfillment time based on lead time
- Monitor KPI and Daily reports to helps increase visibility of the overall program
- Support Account onboarding, provide support and perform monthly check-in during initial account launch
- Perform yearly audit at the beginning of each fiscal year and validate certification requirements.
- Monitor AR/AP to manage credit block for parts weekly shipment
- Provide daily, weekly and monthly analysis of program performance at the account level with suggestive measures to improve performance
- Ensure adherence to all company policies and procedures
- Participate in special projects and perform other duties, as assigned.
- Strong organizational skills and the ability to manage multiple clients
Qualifications:
- High school diploma or equivalent required; Business degree preferred
- Pro-efficiency in Excel and PowerPoint.
- Ability to work in a team work environment
- Cross Functional Collaboration
- Capable to work autonomously with excellent time management skills
