What are the responsibilities and job description for the Junior Field Technician position at BTI?
Business Technology Integrators (BTI) is a Government Contracting company located in Upper Marlboro, MD. We are seeking an experienced, motivated, career and customer service-oriented Junior Field Technician to join our team to support of Dept. of Energy. This position will be in Washington DC. There will be some travel to Germantown MD. Must be a US Citizen.
Primary duties will include:
Qualifications:
Education and Experience Requirements:
Desired qualifications:
Primary duties will include:
- Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls
- Disconnecting/moving/reconnecting IT equipment (laptops, desktops, docking stations, monitors, printers, scanners, etc.)
- Removal and wiping of HDDs and SSDs
- Updating asset assignment and/or location in DOE's personalized Service Now instance (aka DAYS)
- Installing hardware and related drivers (printers, scanners, dual-monitor stands)
- Troubleshooting hardware, including but not limited to laptops, desktops, printers, scanners, other peripherals
Qualifications:
Education and Experience Requirements:
- High School and two (2) years or more related experience.
- Must be a US Citizen
- Experience installing, replacing, troubleshooting hardware preferred
- Experience with MS Windows preferred Experience with ServiceNow
- Must be able to meet physical requirements of the position which involves a significant amount of standing, walking, bending, disconnecting and reconnecting cables and peripherals, physically picking up hardware. May involve reaching under desks, behind desks in potentially dirty/dusty locations.
- Ability to obtain and maintain a DOE BAO clearance (public trust equivalent)
Desired qualifications:
- A Preferred
- Familiarity with Active Directory
