What are the responsibilities and job description for the Retail Sales Associate position at Bubbles?
LiLi KoKo Boutique Bubbles is looking for a sales professional to assist customers at our retail store. In this role, the retail sales associate will guide customers through the shopping process, from initial greeting to final purchase. Providing insights and support, the sales associate will help strengthen our customer relationships and convert new patrons into repeat shoppers. The ideal candidate for this role will have a knack for engaging customers and resolving their concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills.
Objectives of this role
- Deliver exceptional service to shoppers that results in repeat visits and long-term brand loyalty
- Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
- Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
- Maintain a tidy shopping environment and welcoming atmosphere
- Represent the company with professionalism and enthusiasm
- Treat all customers with respect and courtesy
Responsibilities
- Greet customers as they enter the store
- Answer customer questions and assist with requests
- Execute purchases and returns at the cash register while checking for accuracy
- Resolve customer complaints and issues in a timely and professional manner
- Hang and steam new inventory
- Restock and organize merchandise on the sales floor
- Dusting and sweeping of sales fixtures and floor
Required skills and qualifications
- Excellent verbal communication skills
- Competent math skills, including an ability to make change accurately
- Friendly, professional demeanor
- Ability to work effectively in a fast-paced environment
- Excellent organizational skills with attention to detail
- Ability to lift up to 50 pounds and stand for extended periods
Preferred skills and qualifications
- Experience in retail sales or customer service
- Familiarity with point-of-sale (POS) systems
- Familiarity with managing social media posts and messages
- Experience working in a team-oriented environment
- Ability and willingness to serve alcohol to customers
- Flexibility to work nights and weekends
- Knowledge of a second language is a plus
- High school diploma or GED is a plus
