What are the responsibilities and job description for the Lead Guest Service Representative position at Bubbly Paws?
Lead Guest Service Representative
Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, we’d love to meet you.
We are looking for a Lead Guest Service Representative to join our team. This is a critical role to our stores and is the first impression of our brand for our customers (human and dog!) This person must be comfortable around all types of dogs and be willing to learn about them and how to give them and their owners the best care and service.
Responsibilities:
- Retail sales and product merchandising/organizations
- Coordinating and booking grooming appointments
- Supporting owners with the self-serve dog wash process
- Training in new hires
- Serve as a leader and champion of our groomers and customer service staff
- Help provide a safe, comfortable environment for dogs and human customers
- Meet and exceed sales goals/plans for your store location
Must Haves:
- Trustworthy
- Strong work ethic and works well independently
- Enjoys cleaning and working in a clean, safe environment
- Strong attention to detail
- Loves connecting with both humans and dogs
- Values the importance of strong customer service – knows that every interaction can make someone’s day!
- Bubbly Personality
Visit bubblypaws.com or our Instagram at @bubblypaws to learn more about us and see some of the dogs you’d get to spend time with.
