What are the responsibilities and job description for the Retail Store Manager - Full Time position at Buchheit Inc?
DEPARTMENT: Retail Store
REPORTS TO: District Manager
FLSA STATUS: Exempt
POSITION TYPE: Full-Time
POSITION SUMMARY:
Store Managers are responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. Developing and leading a great team while increasing sales and profits of your assigned area will be the most important part of your job. Your hands-on leadership and management expertise will allow our organization to grow. This job is composed of a variety of tasks that are covered by general operating procedures but will also require extensive individual judgment to ensure successful operation of the store.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Drive sales and profitability through customer satisfaction
Develop and implement payroll plans and monitor daily payroll to ensure the plan is met
Display strong merchandise throughout the store and execute plan-o-grams
Ensure merchandise is properly priced, displayed, and stocked according to inventory levels appropriate for the store
Ensure efficient day-to-day operations of the store
Supervise, train, and develop subordinate managers and hourly store personnel in all areas and functions required to run the store effectively
Ensure all employees provide outstanding customer service to satisfy our customer's needs
Ensure all expenses are maintained within the planned budget
Be familiar with and enforce all company policies and procedures
Oversee the implementation of special promotions and advertising events
Maintain strong communication between store and all support departments
Responsible for all aspects of the P&L including sales, gross margin, payroll, and shrink
Ensure the store is in compliance with OSHA requirements and all safety procedures
Provide exemplary customer service
Oversee store programs through effective delegation and management of work, employees, time, and resources
Maintain working knowledge of products and services
May operate forklift or industrial truck to assist in loading, unloading, or moving merchandise and materials
Safety awareness of anything in store that may be hazard to employees or customers
Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner
Additional duties, as assigned
REQUIREMENTS & QUALIFICATIONS:
3 – 5 years of retail management experience
Flexibility to work any open store hours
Proven skills in business analysis, with the ability to execute company standards successfully
Experience producing results, managing and developing employees, and succeeding in a retail environment
Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
Strong communication and leadership skills
Highly motivated leader capable of motivating others to achieve company goals
Excellent Customer Service skills
Excellent verbal and written communication
Must possess strong work ethic and interpersonal skills
Basic computer skills
Highly organized and detail-oriented
Ability to:
Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
Effectively communicate with customers and employees, in-person and over the phone
Demonstrate initiative and effective problem-solving skills within the scope of the position
Prioritize, accurately multi-task, adhere to deadlines, and learn in a fast-paced environment.
PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.
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