What are the responsibilities and job description for the POWER SPORTS SERVICE ASSOCIATE position at Buck's Motorsports, Inc.?
SERVICE WRITER / WARRANTY ADMINISTRATOR
Description
At Buck's Motorsports our goal is to offer the best power sports products to our customers, while also meeting our customer's needs in a friendly and efficient manner. Delivering a consistently high quality customer experience takes outstanding people with great attitudes, strong product knowledge, and the willingness to learn from others and work within our team.
Buck’s Motorsports is a growing dealership that is looking to add an assistant to our service manager to our team. The ideal candidate will have excellent customer relations and be able to greet customers with enthusiasm, will have a background in power sports, and will be organized, detail-oriented, and proficient with computers.
General Responsibilities:
- Greeting customers in a welcoming manner
- Reviewing customer concerns about their vehicle and writing clear, concise repair orders
- Photographing customer vehicles
- Calling service customers to update them on the status of repairs
- Communicating with mechanics to make sure all issues and repairs are correctly documented
- Looking up parts as needed
- Writing and submitting warranty claims
- Assisting the service manager as needed
Qualifications
- A background in power sports or automotive diagnostics/mechanical knowledge
- Exceptional customer service skills
- Proficiency in auto estimating and service writing
- Ability to upsell to the customer
- Great customer service skills
- General computer proficiency
Hours:
Sunday & Monday: OFF (Business is closed)
Tuesday - Friday: 9:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Shift:
- Day shift
Application Question(s):
- List any dealership(s) you have worked at in the past:
- Describe your background as it relates to power sports (professionally, recreationally, or both).
- Describe your mechanical knowledge in relation to power sports.
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Akron, NY 14001 (Required)
Work Location: In person
Salary : $23