Universal Technician I

JOB TITLE: Universal Technician I

DIVISION: Technical Operations

DEPARTMENT: Technical

Job Summary

• The Universal Technician I is responsible for all aspects of the installation of the fiber and coaxial drop system from the tap to the end user device in the customer’s home. This includes the outside drop, activation of the drop, proper NEC grounding, proper signal termination, placement of all electronics in the home to include splitters, routers, modems and phones, customer education on specified home premise equipment and wreck out and removal of abandoned cable on the home.
• The Universal Technician I is the first step in a progression to a Universal Technician III.
• The Universal Technician I is required to transition into a Universal Technician II within 3 months and a Universal Technician III within 12 months.
• The Universal Technician I is required to pass the following NCTI Courses: Installer and Installer Technician in order to advance to Universal Technician II.
• The Universal Tech I reports to the Technical Operations Supervisor and has no direct reports.
  
  
  

Essential Job Functions

The Universal Technician I:

• Plans network installations by studying customer orders, plans, manuals, and technical specifications;
• Prepares an installation diagram;
• Completes the basic installation of new connects, reconnects, disconnects, customer premise equipment (HD/DVR/DIG), wall fish, additional outlets, and rewires as assigned daily in an accurate and efficient manner;
• Installs HSD and wireless;
• Installs fiber to the home, including Optical Network Terminal (ONT) and streaming devices;
• Reads system design maps;
• Maintains network by troubleshooting and repairing outages and testing network back-up procedures;
• Documents network by labeling and routing equipment and cables and recording configuration diagrams and specifications;
• Employs basic troubleshooting and diagnostic strategies to resolve service issues;
• Verifies service by testing circuits and equipment;
• Identifies, corrects, and/or escalates issues to the Technical Operations Supervisor and/or the dispatch team;
• Drives a company vehicle to and from various job sites;
• Safely operates all equipment essential to complete work, including but not limited to extension ladders and bucket trucks;
• Maintains inventory of all equipment in their possession;
• Conducts inventory on supplies, places orders and verifies receipts;
• Follows the company’s policies and procedures, including the EEO and safety guidelines, at all times;
• Other duties as assigned.
  
  
  

Job Requirements

Education and Experience

• High School diploma, G.E.D., or equivalent – required
• Formal electronics training, NCTI, SCTE Certification or equivalent - preferred
• 12th grade level math skills - preferred
• 1 year of previous experience in the Telecommunications industry – preferred
  
  
  

Core Competencies

• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.
  
  
  

Other Requirements

• Background record that meets company standards;
• Must be detail-oriented;
• Ability to perform physically demanding work;
• Ability to work non-standard work hours (evenings, weekends, etc.);
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
  
  
  

PHYSICAL DEMANDS

Walking, kneeling, standing, climbing poles and ladders, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 75 lbs. is occasionally needed.

WORKING CONDITIONS

• The Universal Technician I is a full time, non-exempt position.
• The Universal Technician I position is Monday through Friday, or Tuesday through Saturday. Schedules are subject to change and could include evenings, weekends and holidays.
• Overtime may be required.
• The Universal Technician I is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver’s license and maintain a driving record the meets company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their supervisor.
• The majority of work is completed off company premises and outside in all weather conditions.
• Must be able to obtain and continuously maintain compliance status for all applicable governmental regulations, including but not limited to, Department of Transportation (DOT) qualifications and Commercial Driver’s License (CDL) regulations.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.
  
  
  

Use Of Company Resources, Equipment, And Confidential Information

Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.