General Manager

Company Overview

Buckeye Express Car Wash is focused on providing the best car wash with exceptional customer service in the communities we serve, but that's not all. At Buckeye Express Car Wash, we support the communities by sponsoring local events and donating proceeds to areas of need. We build relationships with our customers and make a positive mark on their day when they come to visit. We enrich the lives of our employees by offering training, specialized skills, and motivation to make Buckeye Express Car Wash a career they love and excel at.

Position Overview

The responsibilities of the Site Manager include overseeing the daily operations at the car wash. Daily duties may include managing staff, responding to customer complaints, and maintaining inventory. The Site Manager may also conduct safety trainings, hold staff meetings, and ensure the necessary service of any equipment at the facility. Administrative responsibilities may include invoicing, keeping track of discount codes, and scheduling staff.

Duties and Responsibilities:

• Manage staff and delegate responsibility as needed
• Maintain excellent customer service standards
• Minimize company losses and damage claims while controlling costs
• Identify and resolve customer complaints
• Hire and ensure employees are trained according to policies
• Maintain constant training of personnel on systems and procedures
• Ensure that high level of cleanliness is always maintained in the tunnel, customer areas, vacuum lot, and backroom
• Achieve profit goals for the location
• Maintain efficient personnel scheduling
• Maintain vendor relations and builds new client relations
• Oversee daily business operations
• Complete all administrative tasks in an organized, timely manner
• Lead marketing initiatives at the wash to drive revenue and promote fundraising opportunities
• Hold meetings to conform with Company standards
• Maintain safe environment and work experience
• Assess performance and skill of all employees and conduct performance reviews
• Maintain accurate inventory levels including chemicals and wash operational supplies
• Identify, troubleshoot, repair minor mechanical and maintenance issues

Additional Tasks:

• Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car wash
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers in any area concerning car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Points to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.
• Smiles at customer and does thumbs up after guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

Qualifications:

• Ability to display courteous and professional attitude
• Positive attitude and ethics which support our Company values and culture
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time
• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demand of the job
• Self-motivated
• Has at least 2 years in the Car Wash business; management experience a plus
• Mechanically inclined
• Basic understanding of computer software
• Good organizational skills
• Strong time-management skills; ability to multi-task, prioritize, and organize
• High school diploma or equivalent
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance

**Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within managements reason for their job description. **