What are the responsibilities and job description for the Customer Service Representative/Data Entry Clerk position at Buckeye Global?
Job Title: Customer Service Representative
Job Location: St Fordyce, Arkansas 71742
Job Duration: 2 Months – Contract (Temp to hire)
Shift Schedule: 8a - 4:30p (Monday to Friday)
Description:
- Will start ASAP- 60-day assignment Temp to hire
- On-site interviews
- Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field service employee relationships; and striving for customer satisfaction by resolving issues in the most efficient and effective manner.
Essential Functions:
- Answer incoming customer service emails, phone calls, and Teams messages, courteously and consistently using established guidelines.
- Respond full circle to requests from customers, sales reps, and other personnel.
Collaborate with other departments to resolve customer issues and align with customers’ needs and requests.
- Maintain appropriate records and documentation in our ERP System.
- Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
- Investigate and resolve billing concerns by tracing shipments, researching price differences, and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP.
- Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
Position Qualifications:
Education: High School Diploma or GED required. Associate’s degree in business or related field preferred
Experience:
- 2 years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment. ERP experience, a plus, including quoting, order entry, and returns.
Job Type: Contract
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- CSR/Customer Service Representative/Sales Representative: 4 years (Required)
- Order Entry/Data Entry: 4 years (Required)
- SAP/Oracle/ERP: 4 years (Preferred)
Ability to Commute:
- Fordyce, Arkansas 71742 (Required)
Work Location: In person
Salary : $16 - $18
