What are the responsibilities and job description for the Dispatcher position at Buckeye Horizon Heating and Cooling?
ESSENTIAL JOB FUNTIONS:
1. Directly responsible for computerized dispatching of field techs via cell, text messaging, and other appropriate communication means.
2. Directly responsible for receiving and processing of cash received in the service department per company procedures.
3. Directly responsible for checking service tickets for have notes, Customer payment and that invoices completely filled out.
4. Directly Responsible for Incoming calls and Booking service calls.
5. Directly responsible for backing up CSR.
6. Directly responsible for communication effectively with customers to assure a high degree of satisfaction.
7. Review with Service Manager, all facets of the dispatch function; regarding effectiveness, and customer care.
8. Directly responsible for maintaining computerized customer records, as well as filing of hard copies to customer files.
9. Directly responsible for coordinating, expediting shipping, tracking, and receiving of all parts orders according to Company purchase orders procedures for service work including quoting and ordering. As well as rescheduling with customer when parts have arrived.
10. Directly responsible for maintaining records, and for tracking job trade labor hours and purchase materials for all categories of service work.
11. Responsible for promoting the sales of Maintenance agreements and assisting with the development of new Maintenance agreement opportunities.
12. Directly responsible for communication effectively with technicians or other trade labor and to relay technical concerns to the Service Manager.
13. Directly responsible for developing and maintaining in-depth knowledge of:
a). Company’s service delivery procedures.
b). Customer needs, requirements, and business issues.
c). Dispatch industry trends.
14. Directly responsible for accessing messages from the service mailboxes daily. (Each AM.)
15. Directly responsible working closely with other departments to ensure the proper transfer of all service work business data required for payroll, billing, accounts payable, lease vehicle management, and human resource management functions.
16. Reordering Service Truck Stock and Consumables
ESSENTIAL TECHNICAL SKILLS
1. Understand the basic service call and service agreement delivery procedures.
2. Must understand how the dispatch function impacts profitability and customer satisfaction.
3. Must be highly customer care orientated.
4. Must have excellent organizational skills for planning and coordinating the various dispatch tasking functions.
5. Must have excellent computer skills to include e-mail, Word Processing, Spreadsheet, and Presentation tools.
6. Must have excellent oral, written, and interpersonal communication skills.
7. Must be able to show up on time and work 40 hours a week.
We offer competitive wages, full benefit package including Health, Dental, and Vision Insurance, Paid time off, and 401K plan. Please send resume to jalbert@buckeyehorizon.comor drop off a resume at 323 N. Trimble Rd. Mansfield, Ohio.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $21