What are the responsibilities and job description for the Collections position at Buckeye State Credit Union?
Never worked for a Credit Union before?? No problem….If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you!
As a Member Solutions Associate, you will serve as a valued liaison between members and our credit union, enthusiastically supporting the credit union’s focus on member service. We at Buckeye promote a caring, enjoyable work environment designed to support you. Who says work can’t be fun?
What You’ll Do
Monitor accounts for late and/or delinquency status. Follow up on delinquent, high-balance, and overdue credit balance accounts by phone, email, and/or letter. Ensure professional interface with members
Contact late and/or delinquent members by telephone, text, email and mail to determine the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.
Update files and system accounts via the credit union’s delinquent loan recovery system. Maintain collection files according to department procedures
Determine when to compromise and settle balances and give recommendations when to initiate foreclosure or repossession proceedings.
Investigate and correct discrepancies in loan applications and credit bureau reports.
Report negative account activity to ChexSystems.
What You’ll Need
High school diploma/GED required
1-3 years collections experience
Willingness to learn new skills
Strong customer service skills
Strong problem-solving skills
Desire to be a part of a team
Strong oral and written communication
Core Values of Buckeye State Credit Union
Connect-We pull together; we relate; we energize
Simplify-We reduce friction; we make it easy
Adapt-We innovate; we are resilient
Pay Range-$16.00-$18.00/hour quarterly collections incentive
The Perks
As a Member Solutions Associate, you will serve as a valued liaison between members and our credit union, enthusiastically supporting the credit union’s focus on member service. We at Buckeye promote a caring, enjoyable work environment designed to support you. Who says work can’t be fun?
What You’ll Do
Monitor accounts for late and/or delinquency status. Follow up on delinquent, high-balance, and overdue credit balance accounts by phone, email, and/or letter. Ensure professional interface with members
Contact late and/or delinquent members by telephone, text, email and mail to determine the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.
Update files and system accounts via the credit union’s delinquent loan recovery system. Maintain collection files according to department procedures
Determine when to compromise and settle balances and give recommendations when to initiate foreclosure or repossession proceedings.
Investigate and correct discrepancies in loan applications and credit bureau reports.
Report negative account activity to ChexSystems.
What You’ll Need
High school diploma/GED required
1-3 years collections experience
Willingness to learn new skills
Strong customer service skills
Strong problem-solving skills
Desire to be a part of a team
Strong oral and written communication
Core Values of Buckeye State Credit Union
Connect-We pull together; we relate; we energize
Simplify-We reduce friction; we make it easy
Adapt-We innovate; we are resilient
Pay Range-$16.00-$18.00/hour quarterly collections incentive
The Perks
Culture - Awarded as one of Northeast Ohio’s top places to work 6 years running in 2019-2024. We offer an inclusive, engaging work experience where you can be unapologetically you. From our “Smart Casual” dress (yep you can wear jeans), music and movie theater popcorn in the branches, or even decorating your workstation your way, we want you to be you!
Buckeye is…
Scrappy-We are tenacious, focused, resilient. We’re a credit union on a mission
Quirky-We are decidedly different. How we do banking is different than others
Cheerful-We know your name; we’re happy to see our members. We’re friendly and approachable
Personable-We treat our members like neighbors, not account numbers. Always offering a friendly face, not a robot voice.
Environment of Growth- We at Buckeye maintain a commitment to continuous improvement and both challenge and support our employees to increase their knowledge, skills, and capabilities through all phases of their careers. We invest in your success!
Benefits & Incentives – you will be eligible for medical, dental, vision, 401k match, Life Insurance, Short Term Disability, Collections incentive, profit sharing, and employment referral incentive.
Salary : $16 - $18
