What are the responsibilities and job description for the Personal Banker- Shaker Heights position at Buckeye State Credit Union?
Never worked for a Credit Union before?? No problem….If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you!
As a Personal Banker (Loan Officer), you will serve as a valued liaison between members and our credit union enthusiastically supporting the credit union’s focus on member sales and service. We at Buckeye promote a caring, enjoyable work environment designed to support you. Who says work can’t be fun?
What You’ll Do
Greet and welcome members and visitors to the credit union in a professional and friendly manner. Provide prompt, efficient, accurate, and caring service in the processing of transactions to gain member loyalty
Open new accounts, assist members with current account questions, and process new credit applications
Interview, gather background information/credit bureau reports and evaluate members and provide information on loan products and alternative products to best meet their needs.
Assist in processing loans through completion of loan application
Actively seeks out consultative sales opportunities and cross-sell opportunities and promotes credit union products and services based on member needs
Consistently meets or exceeds sales goals to support overall credit union financial goals ~Rewarded with generous uncapped incentive paid out quarterly
Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Find a solution to the problem by incorporating a sales or service product
What You’ll Need
High school diploma/GED required
1 years of commission/incentive based sales
Excellent customer service skills
Excellent oral and written communication
Excellent problem-solving skills
Core Values of Buckeye State Credit Union
Have an Impact-Our approach to offering our products and services makes a difference with positive results for the communities we serve, our members and our staff.
Strive for Excellence (Not Perfection)- Buckeye strives for excellence and encourages all to outdo their previous best at every turn in order to provide members the best experience possible.
Practice Safety- Every precaution is taken to ensure all members and employees are safe. Training and preparedness are steps we take to maintain safety.
Be Courteous-Every member and employee is treated with respect. Every individual is deserving of this behavior and we promote this among our staff for this to be inclusive in their encounters with members and coworkers.
Pay Range-$17.00-$23.00/hour quarterly uncapped sales incentive
The Perks
Culture - Awarded as one of Northeast Ohio’s top places to work 6 years running in 2019-2024. We offer an inclusive, engaging work experience where you can be unapologetically you.
Unapologetically different, on purpose - At Buckeye we pride ourselves on being different and that includes our employees. From our “Smart Casual” dress (yep you can wear jeans), music and movie theater popcorn in the branches, or even decorating your workstation your way, we want you to be you!
Environment of Growth - We at Buckeye maintain a commitment to continuous improvement and both challenge and support our employees to increase their knowledge, skills, and capabilities through all phases of their careers. We invest in your success!
Benefits & Incentives – you will be eligible for medical, dental, vision, 401k match, Life Insurance, Short Term Disability, profit sharing, referrals, and uncapped incentive pay based on production; adding $10,000-$20,000/year to your salary.
As a Personal Banker (Loan Officer), you will serve as a valued liaison between members and our credit union enthusiastically supporting the credit union’s focus on member sales and service. We at Buckeye promote a caring, enjoyable work environment designed to support you. Who says work can’t be fun?
What You’ll Do
Greet and welcome members and visitors to the credit union in a professional and friendly manner. Provide prompt, efficient, accurate, and caring service in the processing of transactions to gain member loyalty
Open new accounts, assist members with current account questions, and process new credit applications
Interview, gather background information/credit bureau reports and evaluate members and provide information on loan products and alternative products to best meet their needs.
Assist in processing loans through completion of loan application
Actively seeks out consultative sales opportunities and cross-sell opportunities and promotes credit union products and services based on member needs
Consistently meets or exceeds sales goals to support overall credit union financial goals ~Rewarded with generous uncapped incentive paid out quarterly
Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Find a solution to the problem by incorporating a sales or service product
What You’ll Need
High school diploma/GED required
1 years of commission/incentive based sales
Excellent customer service skills
Excellent oral and written communication
Excellent problem-solving skills
Core Values of Buckeye State Credit Union
Have an Impact-Our approach to offering our products and services makes a difference with positive results for the communities we serve, our members and our staff.
Strive for Excellence (Not Perfection)- Buckeye strives for excellence and encourages all to outdo their previous best at every turn in order to provide members the best experience possible.
Practice Safety- Every precaution is taken to ensure all members and employees are safe. Training and preparedness are steps we take to maintain safety.
Be Courteous-Every member and employee is treated with respect. Every individual is deserving of this behavior and we promote this among our staff for this to be inclusive in their encounters with members and coworkers.
Pay Range-$17.00-$23.00/hour quarterly uncapped sales incentive
The Perks
Culture - Awarded as one of Northeast Ohio’s top places to work 6 years running in 2019-2024. We offer an inclusive, engaging work experience where you can be unapologetically you.
Unapologetically different, on purpose - At Buckeye we pride ourselves on being different and that includes our employees. From our “Smart Casual” dress (yep you can wear jeans), music and movie theater popcorn in the branches, or even decorating your workstation your way, we want you to be you!
Environment of Growth - We at Buckeye maintain a commitment to continuous improvement and both challenge and support our employees to increase their knowledge, skills, and capabilities through all phases of their careers. We invest in your success!
Benefits & Incentives – you will be eligible for medical, dental, vision, 401k match, Life Insurance, Short Term Disability, profit sharing, referrals, and uncapped incentive pay based on production; adding $10,000-$20,000/year to your salary.
Salary : $10,000 - $20,000
