What are the responsibilities and job description for the Teller position at Buckeye State Credit Union?
Never worked for a Credit Union before?? No problem….If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you!
As a Member Service Associate (Teller), you will serve as a valued liaison between members and our credit union enthusiastically supporting the credit union’s focus on member service. We at Buckeye promote a caring, enjoyable work environment designed to support you. Who says work can’t be fun?
What You’ll Do
- Greet and welcome members and visitors to the credit union in a professional and friendly manner. Provide prompt, efficient, accurate, and caring service in the processing of transactions to gain member loyalty
- Complete a variety of transactions to serve members by receiving or paying out funds with a high degree of accuracy
- Assist members with account inquiries, account updating, and changes to accounts
- Open new accounts or service existing accounts
- Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance.
- Balance cash drawer/cash machine at the end of shift. Research and resolve discrepancies, reporting discrepancies to supervisor.
What You’ll Need To Succeed in this role:
- Proven experience in banking and/or customer service
- Basic computer skills
- Prioritize customer satisfaction
- Must be open to feedback and be coachable
- Understand and practice empathy and patience
- Strong communication skills, including listen actively and attentively
Core Values of Buckeye State Credit Union
- Connect-We pull together; we relate; we energize
- Simplify-We reduce friction; we make it easy
- Adapt-We innovate; we are resilient
Pay Range-$15.00-$16.00 per hour
The Perks
- Culture - Awarded as one of Northeast Ohio’s top places to work 6 years running in 2019-2024. We offer an inclusive, engaging work experience where you can be unapologetically you. From our “Smart Casual” dress (yep you can wear jeans), music and movie theater popcorn in the branches, or even decorating your workstation your way, we want you to be you!
- Buckeye is…
- Scrappy-We are tenacious, focused, resilient. We’re a credit union on a mission
- Quirky-We are decidedly different. How we do banking is different than others
- Cheerful-We know your name; we’re happy to see our members. We’re friendly and approachable
- Personable-We treat our members like neighbors, not account numbers. Always offering a friendly face, not a robot voice.
- Environment of Growth - We at Buckeye maintain a commitment to continuous improvement and both challenge and support our employees to increase their knowledge, skills, and capabilities through all phases of their careers. We invest in your success!
- Benefits & Incentives – you will be eligible for medical, dental, vision, 401k match, Life Insurance, Short Term Disability, profit sharing, and employment referral incentive.
Salary : $15 - $16
