LEADER ON DUTY

Description

POSITION SUMMARY:

Responsible for the monitoring of the facility in order to ensure the safety of all members, guests and staff.  Serve as an ambassador for the BVFYMCA by providing exceptional customer service. 

ESSENTIAL FUNCTIONS include the following, other duties may be assigned:

• Provide excellent, timely and courteous customer service to members, guests, and program participants in order to contribute to member retention.
• Maintain knowledge of current membership and program policies, procedures and building procedures.
• Monitor facility to ensure a safe, hazard-free environment, this includes the pool areas, locker rooms and basketball courts.  Assist in returning equipment to proper place.
• Provide facility tours to prospective members.
• Assist staff, member and guests with questions and concerns.
• Provide direction, guidance and rule enforcement for staff, members and guests.
• Respond to emergency situations according to protocol.  Accurately complete all incident/accident reports.
• Assist in the cleanliness of the facility and grounds by picking up trash and sweeping floors as necessary.  Report any maintenance related issues or concerns to supervisor immediately.

Child Protection Responsibilities:

• Adheres to policies related to boundaries with youth.
• Participates in required abuse risk management training.
• Reports suspicious and inappropriate behaviors.
• Follows mandated abuse reporting requirements.
• Adheres to job specific abuse risk management responsibilities.
• Ensures unused rooms and closets remain locked; routinely monitors high-risk locations (locker-rooms and bathrooms), etc.
• Front desk personnel—ensures youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc.

Qualifications

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

• Must be at least 18 years of age and have high school diploma/GED.
• Strong communication skills (verbal, written and interpersonal) and ability to exercise discretion and independent judgment. 
• General computer knowledge.
• CPR, AED and First Aid certifications.
• Ability to work under limited supervision.
• Previous experience with diverse populations. Ability to develop positive, authentic relationships with individuals from different backgrounds.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is frequently required to stand, walk, sit and talk or hear.  The employee is occasionally required to use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, and distance vision. The noise level in the work environment is usually moderate.