What are the responsibilities and job description for the Customer Support Liaison position at Buckhead Meat and Seafood?
Overview
This Sales Support Position is a key role within the organization, responsible for providing direct assistance to assigned account executives, marketing associates, and customers. The primary objective of this position is to assist and resolve customer needs efficiently and accurately.
Key Responsibilities:
- Address all incoming customer inquiries and concerns in a timely and professional manner.
- Process key pick-up requests and handle delivery-related questions with care.
- Manage will-call orders and provide customers with invoice copies as required.
- Process credits and maintain an organized call list to ensure seamless communication.
- Monitor orders before the cut-off time to guarantee prompt delivery.
- Foster regular communication with account executives and customers to build strong relationships.
- Coordinate same-day deliveries for the operating company, ensuring timely completion of tasks.
- Perform additional tasks as directed by the supervisor to meet business objectives.
Requirements:
- A high school diploma or equivalent education is mandatory for this role.
Experience:
- At least 1 year of prior experience in outside foodservice sales coordination or customer support is preferred.
- Prior call center experience is highly valued.
Professional Skills:
- Excellent telephone communication skills are essential for success in this position.
- Able to thrive in a fast-paced environment, prioritizing tasks effectively.
- Ability to sit and work at a PC for extended periods without compromising productivity.
- Proficient in MS Office, utilizing its features to enhance work efficiency.
Salary Range:
$45,000 - $55,000 per year, depending on location and experience, offering a competitive compensation package.
Salary : $45,000 - $55,000
