What are the responsibilities and job description for the Customer Service Representative position at Buckhead & Newport Meat and Seafood?
Job Summary
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
WORK SCHEDULE: FULL TIME ONSITE IN IRVINE CA (not remote)
4-6 weeks training 8 - 5 Mon-Fri
after training off days are Sunday & Wednesday or Sunday & Monday (8am-5pm)
Responsibilities
Education
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
WORK SCHEDULE: FULL TIME ONSITE IN IRVINE CA (not remote)
4-6 weeks training 8 - 5 Mon-Fri
after training off days are Sunday & Wednesday or Sunday & Monday (8am-5pm)
Responsibilities
- Answer all incoming concerns/needs from all customers
- Key pick-up request, Handle transportation/routing on delivery questions
- Process will-call orders
- Provide customers with invoice copies.
- Process credits
- Maintaining Call list
- Monitor orders before the cut-off
- Communicate regularly with the AE (account executives) and customers.
- Manage the same-day deliveries for OPCO (operating company)
- Perform other duties as directed by Supervisor.
Education
- High school diploma or equivalent.
- 1 year prior outside foodservice sales coordination or customer support experience
- Preferred: Previous call center experience
- Experience if restaurant operations preferred
- Strong telephone communication skills
- Able to work in a fast pace environment
- Ability to sit and work at a PC for extended periods
- Proficient in MS Office
