What are the responsibilities and job description for the Customer Service Specialist position at Buckman?
Description
Customer Service Specialist
Location: Memphis, Tennessee
Language: English
Travel: less than 10%
Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.
Position Summary
This position will be the main contact for all internal customers. The person in this role will be responsible for “Order Management” including customer experience, order processing, invoicing, consignment inventory processing and exception management for all US customers. The person in this role will need to manage a large volume of day-to-day order entry as well as some data gathering for analysis.
Essential Job Responsibilities
Customer Service Specialist
Location: Memphis, Tennessee
Language: English
Travel: less than 10%
Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.
Position Summary
This position will be the main contact for all internal customers. The person in this role will be responsible for “Order Management” including customer experience, order processing, invoicing, consignment inventory processing and exception management for all US customers. The person in this role will need to manage a large volume of day-to-day order entry as well as some data gathering for analysis.
Essential Job Responsibilities
- Managing all incoming sales orders
- Perform invoicing function for US customers
- Manage reagent sales for US customers and ensure SAP processing is completed
- Manage consignment inventory accounts and perform monthly processing for internal customers
- Strong communication skills
- 3-5 years of customer service experience, manufacturing industry preferred
- SAP experience preferred, proficiency in computer applications including Word, Excel, and PowerPoint
- Bachelors degree from a four year accredited institution is preferred
