Scheduler

POSITION SUMMARY:

The Scheduler performs scheduling duties for assigned doctors and nurse practitioners, along with a variety of other related duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Schedules patient appointments for assigned doctors and nurse practitioners using computer system; reschedules appointments as needed.
• Answers the telephone for the department, directs calls, and takes messages as appropriate.
• Provides basic information and answers questions as appropriate.
• Prepares and mails reminder letters two weeks in advance of annual physical appointments.
• Communicates with all patients, staff and visitors professionally and efficiently.
• Assists clinical staff with clerical tasks, such as copying, filing, faxing, mailing, etc.
• Mails information to new and existing patients.
• Prepares monthly reports of walk-ins, no shows, etc. as requested.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

• May retrieve patient messages from the portal and disseminate them to the proper person for resolution.
• Performs other duties and tasks as assigned.

GENERAL EXPECTATIONS:

• Be committed to the mission of the Bucksport Regional Health Center.
• Work as a member of the clinical team in the performance of duties.
• Be punctual for scheduled work and use time appropriately.
• Work in harmonious relationships with all staff, patients, vendors and others.
• Perform duties in a conscientious, cooperative manner.
• Perform required amount of work in a timely fashion with a minimum of errors.
• Be neat and maintain a professional appearance.
• Maintain confidentiality and protect the Center by keeping information concerning Operations, patients and employees confidential.
• Participation in community activities as a representative of Bucksport Regional Health Center

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard; reach with hands and arms and talk, see and hear; prolonged sitting is required. Eye hand coordination and manual dexterity required. The employee must occasionally lift/move up to 25 pounds, bend, stoop, stretch or crouch. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a medical office setting. Noise level is usually quiet.

QUALIFICATIONS NEEDED FOR POSITION:

Experience and Skill Requirements: The following experience and skills are considered essential:

• At least one year of experience performing clerical or administrative work in a healthcare setting preferred.
• Computer experience using Microsoft Office software products preferred.
• Ability to communicate and present information.

Education Requirements: The following education requirements are considered essential:

• High School diploma or equivalent with emphasis on office and business skills including, keyboarding, filing, and multi-tasking, required.

** All requirements and skills are considered to be essential, unless otherwise indicated. **