What are the responsibilities and job description for the Dispatcher position at Bud Matthews Services?
Bud Matthews Services a local home improvement and repair company is currently seeking a highly motivated and detail-oriented person to fill an administration position in our Chapel Hill office.
We are experiencing tremendous growth and we're looking for the right candidate to help us maintain our exceptional reputation and client base. This is an hourly paid position with the working hours of 9am until 5:00pm, Monday through Friday.
Position Summary: Dispatcher
Position Duties / Tasks
- Answer incoming calls from customers related to service requests.
- Dispatch, schedule and close out service requests. Preparing paperwork and obtain advance repair approval when necessary.
- Ability to effectively address and resolve customer concerns and/or complaints.
- Required Characteristics
- Honesty and Integrity
- Excellent customer service skills
- Ability to communicate empathy
- Critical Thinking and Problem solving
- Detail oriented
- Adept learner
- Multitasker
- Proven ability to process high volumes of work with great accuracy
We know to provide the highest level of service we must employ and retain the best of the best. We welcome you to apply and become a part of our winning team.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Chapel Hill, NC: Relocate before starting work (Preferred)
Work Location: In person