Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our established pool service company. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and manage client inquiries will be essential in ensuring customer satisfaction and fostering long-term relationships.

Duties

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
• Assist customers with service requests, general inquiries, and billing.
• Maintain accurate records of customer interactions and transactions through data entry.
• Collaborate with other departments to resolve customer issues efficiently.
• Identify opportunities to provide industry leading customer service to our clients.
• Provide assistance in retail store as needed.
• Stay informed about product updates and company policies to assist customers effectively.

Qualifications

• Previous experience in customer service or client services is preferred.
• Strong communication skills with exemplary follow up correspondence.
• Proficient in data entry with attention to detail.
• Ability to handle difficult situations with professionalism and patience.
• Familiarity with office software and customer relationship management (CRM) systems is beneficial.
• A positive attitude and a willingness to learn are essential for success in this role.
• Flexibility to work various shifts as needed.

Join us as we strive to provide outstanding service and support to our valued customers!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Ability to Commute:

• Cockeysville, MD 21030 (Preferred)

Ability to Relocate:

• Cockeysville, MD 21030: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $20