What are the responsibilities and job description for the Office Manager/Showroom Assistant position at Budget Blinds of Poughkeepsie/Budget Blinds of...?
Budget Blinds of Poughkeepsie, Hyde Park and Kingston is seeking an experienced Office Manager and Showroom Assistant to organize and run the day-to day operations of the office. The ideal candidate must be able to multi-task various admin duties and be able to provide excellent customer service in person and over the phone. These duties include but are not limited to reviewing window treatment orders, scheduling in home and virtual consultations, calling vendors and tracking shipments, scheduling installation appointments, data entry, answering phones, warehouse inventory, and overall sales staff support. You should be highly organized, have exceptional communication skills, have a strong attention to detail, as well as be able to work independently and prioritize tasks and projects. High level of computer skills experience, including but not limited to Microsoft Office and file management is required. We will provide necessary training and continuing education for you to succeed in this position. At Budget Blinds, we pride ourselves on a team atmosphere and seek to promote with in.
Benefits/Perks
- Paid Training
- Career Advancement Opportunities
- Flexible Scheduling
- Ability to earn bonuses
- Communication tools provided
- Paid Holidays
Responsibilities
- Manage and organize all paperwork
- Answering incoming phone calls promptly and professionally, providing exceptional customer service and addressing customer inquiries or concerns
- Contact and follow up with online lead requests
- Execute defined procedures/processes to eliminate errors and keep office organized
- Effectively use office software to perform tasks such as scheduling appointments, reviewing orders, collecting payments, sending review links, tracking repairs, accurately record customer information and sales related details into the CRM system
- Manage product delivery and installation, including checking in boxes and organizing deliveries
- Follow up with suppliers, customers and colleagues regarding issues or questions
- Tracking product and scheduling freight appointments
- Engage with walk-in customers to understand their window covering needs and book sales appointments
- Collaborate with the outside sales team, providing support as needed in areas such as scheduling appointments, preparing sales materials, and conducting follow up calls
- Ensure showroom is neat and organized
Qualificaitons
- 2 years of customer service/office management strongly preferred
- Proficiency with MS Office
- Thorough understanding of office management skills
- Analytical abilities and aptitude in problem solving
- Excellent written and verbal communication skills
- Proficiency in customer management systems, including app based communication platforms, Dropbox and CRM
- Must be able to lift 50 lbs
- Self-directed and able to work independently as well as with a team
- Friendly, courteous and pleasant with all types of people
- Written and verbal communication skills are critical when interacting with all levels of Budget Blinds staff and clients
- Punctual and dependable
- Experience in window covering industry is helpful but not required
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Experience:
- Microsoft Office: 1 year (Preferred)
- Administrative experience: 1 year (Preferred)
Ability to Commute:
- Poughkeepsie, NY 12603 (Preferred)
Work Location: In person
Salary : $20 - $23