Avis / Budget Airport Manager

Company Overview

Aero Corporation is a leading parent company in the transportation and automotive services sector, encompassing a range of businesses including CarStar Collision Repair, Cramer Airport Parking, Budget Car and Truck Rental, Airport Auto Care, and Budget Car Sales. Our commitment to quality service and customer satisfaction drives our operations across multiple locations.

Summary

As an Airport Manager at Aero Corporation, you will oversee all airport operations to ensure efficiency and exceptional customer service. This pivotal role contributes to our mission of providing top-notch transportation services while maintaining safety and compliance within the airport environment.

ESSENTIAL JOB FUNCTIONS-

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions listed below:

- Daily operational reports

- System pricing and availability

- Assistance with chargebacks, internal request for documents and disputes from customers

- Employee scheduling, time off request and bi-weekly payroll system processing

- Ensuring coverage for rental operation during all business hours

- Scheduling employee coverage for PTO requests and call outs for illness

- Off hours availability for unexpected issues

- Employee issues at counters

- Roadside Assistance phone call/text messages

- Avis/Budget Prestige Desk request

- Knowledge of employee responsibilities

- Car rental agent’s responsibilities:

- help customers who need to rent a vehicle by either assisting customers with their rentals at the agency or answering and making phone calls.

- greet customers as they arrive, explaining the rental and paperwork process

- offering and training on the protections packages and upsells the company offers

- answering customer questions and concerns,

- assisting customers who have an issue or emergency with their rental vehicle

- updating the rental car inventory when a customer rents or returns a car.

-Knowledge of Garage process

- Prepare cars for rental, washing exterior, vacuuming interior and general detailing

-Checking in rentals upon return

Qualifications

• 2 Years of Management experience preferred
• 3-5 Years of rental car customer service experience required
• Strong supervisory skills with the ability to lead a diverse team effectively.
• Excellent customer service skills to enhance passenger experiences.
• Proficiency in English; additional languages are a plus.
• Basic math skills for financial reporting and analysis.
• Time management skills to prioritize tasks effectively under pressure

Job Type: Full-time

Pay: $58,716.00 - $61,352.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Nights as needed
• Night shift

Ability to Relocate:

• Middletown, PA 17057: Relocate before starting work (Required)

Work Location: In person

Salary : $58,716 - $61,352