What are the responsibilities and job description for the Printing/Bindery Customer Service Rep position at BUDGETCARD,INC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience for all clients. The ideal candidate will possess strong communication skills, a collaborative spirit, and a commitment to delivering outstanding service.
Duties
- Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle cash transactions and maintain accurate records of sales and customer interactions.
- Collaborate with sales teams to support customer needs and enhance overall service delivery.
- Perform data entry tasks to update customer information and maintain databases.
- Analyze customer feedback to identify trends and recommend improvements in service processes.
- Assist in resolving customer complaints by identifying the root cause and providing appropriate solutions.
- Maintain a clean and organized office environment to facilitate efficient operations.
Qualifications
- Previous experience in customer service or a related field is preferred.
- Strong communication skills; bilingual proficiency in English is a plus.
- Ability to handle cash transactions accurately and responsibly.
- Proficient in data entry with attention to detail.
- Excellent problem-solving skills with the ability to analyze situations effectively.
- A collaborative mindset with the ability to work well within a team environment.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
Join us in providing exceptional service that makes a difference!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $15 - $20