What are the responsibilities and job description for the Host/Hostess position at Buen Apetito?
Job Overview
We are seeking a friendly and organized Host to join our dynamic team in providing exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in setting the tone for their dining experience. Your responsibilities will include greeting guests, managing reservations, and ensuring that each guest feels welcomed and valued.
Duties
- Greet guests warmly and promptly upon arrival, ensuring a positive first impression.
- Manage reservations and seating arrangements efficiently to optimize table turnover while maintaining guest comfort.
- Communicate effectively with guests regarding wait times and special requests, demonstrating excellent customer service skills.
- Assist in maintaining a clean and organized front-of-house area, including the reception desk and waiting area.
- Utilize Aloha POS system for managing reservations and guest check-ins.
- Collaborate with servers and kitchen staff to ensure smooth service flow and address any guest needs promptly.
- Handle phone inquiries with professionalism, providing information about menu items, specials, and reservations.
- Uphold high standards of hospitality by addressing guest concerns or complaints with empathy and efficiency.
Qualifications
- Previous experience in a restaurant or food service environment is preferred but not required.
- Strong communication skills with an emphasis on guest relations and customer service.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Familiarity with Aloha POS system is a plus but not mandatory; training will be provided.
- Excellent phone etiquette and interpersonal skills to engage effectively with guests.
- A passion for hospitality and helping others create memorable dining experiences.
- Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
Join our team as a Host/Host where your contributions will help create lasting impressions on our guests!
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 15 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
Ability to Commute:
- Waterville, ME 04901 (Required)
Ability to Relocate:
- Waterville, ME 04901: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18
