Receptionist

Description

DESCRIPTION

This Office Administrator, Receptionist is the first face that patients, staff, families, and the public see when they enter our facility. The Office Administrator, Receptionist is responsible for providing guidance and direction for all individuals entering the facility while assisting in the safe, efficient delivery of services to Buena Vista Recovery’s clientele.

DUTIES AND RESPONSIBILITIES

• Answers all incoming phone, chat, and e-mail communications and monitors other communication needs for office staff 

• Properly screens communications and directs to them to the appropriate resources 

• Greets and directs all staff, clients, and visitors to the appropriate place while ensuring proper credentialing for all visitors 

• Works with leadership team to organize and file requested documents, while maintaining HIPAA patient data security standards 

• Works with appropriate resources for replacement or addition of needed office supplies before they are depleted 

• Works with the Human Resources department for new employee badge creation on new employee orientation days 

• Works closely with Executive Director to send out important communications to staff via Microsoft Teams and e-mail using Outlook 

• Updates Microsoft Yammer as requested by Business Development team 

• Scans and files all required documents to appropriate secure locations 

• Coordinates recognition activities including planning and acquisition of supplies for events 

• Supports leadership staff as needed 

• Responsibilities for order supplies for all campus 

• Additional duties as directed on an “as needed” basis 

Qualifications

Minimum Qualifications and Skills Required 

• 2 years of experience in front desk reception  

• Strong customer service skills  

• Strong interpersonal and communication skills and the ability to maintain a positive collaborative relationship among all constituencies  

• Valid Level one fingerprint clearance card prior to hire 

• Strong organizational skills with an expert ability to prioritize, multi-task, and problem-solve effectively while working in a fast-paced, challenging, and dynamic environment  

• Demonstrated proficiency with Microsoft Office products including Word, Excel, PowerPoint, Teams, and Outlook  

• Working knowledge of HIPAA PII security requirements 
   

If candidate self discloses in sobriety – Buena Vista requires 1 year of continuous sobriety 

Educational Requirements 

• High School Diploma/GED 
   

Additional Notes 

• Experience working in behavioral health preferred 
   

Physical Requirements 

• Requires sitting and standing associated with a normal office environment. 

• Manual dexterity using computer keyboard. 

• Requires prolonged sitting, standing, frequent bending, stooping, or stretching. 

• Some lifting may be required. 

• Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required. 

• Requires occasional use of fax machines, telephones, copiers, and other office equipment. 

• Employees must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds 

Salary : $15 - $21