What are the responsibilities and job description for the Bilingual Customer Service Representative-Cellular position at Bueno Communications?
Overview
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in both English and another language. Your ability to communicate effectively and empathetically with customers will be key in ensuring their needs are met and their experiences are positive.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in both English and the second language.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order processing, returns, and troubleshooting issues.
- Maintain a high level of professionalism and courtesy in all interactions.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to enhance customer satisfaction and resolve issues efficiently.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
Skills
- Proficiency in English and at least one other language (bilingual).
- Strong computer skills, including familiarity with office software and customer support systems.
- Excellent phone etiquette with a clear and friendly communication style.
- Previous experience in sales or client services is a plus.
- Ability to work effectively in a call center or office environment.
- Strong problem-solving skills and the ability to handle challenging situations with grace.
- A commitment to providing outstanding customer support and service.
Join us as we strive to deliver exceptional experiences for our clients!
Job Types: Full-time, Part-time
Pay: $12.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Liberty Hill, TX 78642 (Preferred)
Ability to Relocate:
- Liberty Hill, TX 78642: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $20