Support Manager

Job Title: Support Manager – Part-time-Seasonal

Pay Range: $15.00-$17.00 an hour.

Updated: April 2, 2025

Location: Buffalo Bill Dam Visitor Center

Schedule:

Thursday through Sunday:

Thursday & Friday 1-6

Saturday & Sunday 12-5

* 9-5 the second Saturday of each month.

Job Summary: The Support Manager is responsible for ensuring the smooth operation of the visitor center by providing exceptional guest services, managing volunteer schedules, handling retail transactions, answering travel inquiries, receiving merchandise, stocking supplies, cleaning, answering phones, maintaining safety standards, responding to emergencies, and driving a golf cart as needed.

Responsibilities:

• Provide outstanding customer service to all visitors, ensuring a positive experience.
• Schedule and coordinate volunteer activities, ensuring adequate coverage during operating hours.
• Manage retail transactions, including processing payments and handling merchandise.
• Answer inquiries related to travel, local attractions, and events.
• Receive and organize merchandise-supply deliveries.
• Stock and replenish supplies in visitor center and retail areas.
• Perform regular cleaning duties to maintain the cleanliness and appearance of the visitor center.
• Answer phones and two-way radios while responding with professionalism.
• Adhere to safety and security guidelines to ensure the well-being of visitors’ staff and volunteers.
• Operate a golf cart to transport visitors or supplies as needed.
• Assist the manager with other duties as assigned.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Must be 18 years of age.
• Previous experience in customer service, retail, or hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Knowledge of local attractions, events, and travel information is a plus.
• Proficiency in basic computer applications and two-way radio operation.
• Valid driver's license with a clean driving record.
• Willingness to work through September 30th.

Physical Demands:

• Ability to team lift 40lbs and perform physical tasks as needed.
• Ability to stand, walk, and bend for extended periods.

Work Environment: The work environment includes a visitor center setting with regular interaction with visitors and volunteers. The position may require working outdoors and in various weather conditions.

Benefits: Employee gift store discount of 40%.

Disclaimer: This job description is not exhaustive and may be supplemented as necessary to meet the needs of the organization.

BBDVC is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Job Type: Temporary

Pay: $15.00 - $17.00 per hour

Expected hours: 21 – 25 per week

Benefits:

• Employee discount

Shift:

• Day shift

Experience:

• Supervisor: 1 year (Required)

Ability to Commute:

• Cody, WY 82414 (Required)

Work Location: In person

Salary : $15 - $17