What are the responsibilities and job description for the Case Manager position at Buffalo County, WI?
BUFFALO COUNTY
POSITION DESCRIPTION
Position: Case Manager Department: Dept. of Health and
Human Services
Pay Grade: 10 FLSA Non-Exempt
Status:
Direct Social Service Manager Publish October 2023
Supervisor: Date:
Purpose of Position:
The Case Manager in this position will be assigned work in the Social Services unit of
Buffalo County Department of Health and Human Services. Duties are assigned based
on agency need, worker experience, and worker qualifications.
Essential Duties:
This list of duties is not to be construed as all-inclusive and may be modified as need and
program require. Special duty assignments will occur.
- Provide case management services to individuals experiencing mental health
needs, youth justice/delinquents, child welfare, child protection services for
families, Adult Protection and Elder Abuse, Guardianships, WATTS and Protective
Placements. Case management services include:
o Assess eligibility, complete functional screens, complete initial
assessments, access reports, prepare applications, and provide ongoing
case management services for clients in programs such as Comprehensive
Community Services (CCS), Community Support Program (CSP), Kindship
Care, Children’s Community Options Program (CCOP), Community
Recovery Services (CRS), Children’s Long Term Support Waiver (CLTS-
W), Youth Justice, Child Welfare, Child Protection, Adult Protection, Elder
Abuse Investigations and Services, Protective Placements, WATTS
Reviews, and Guardianships.
o Assessing service needs, including case management and plans.
Arranging, authorizing, and monitoring services including the client’s
progress and the need to increase or decrease services.
o Establishing goals and outcomes with the client, evaluating the
effectiveness of services provided, and determining with the client when it
is appropriate to discharge from services.
o Recruitment and retention of foster homes, while providing ongoing training
and support to the foster families. Use training and interviewing techniques
with foster parents and families to ensure the safety and eligibility of the
foster family for initial and ongoing licensure. Develop cooperative working
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relationships with community to network for the purposes of recruitment
and retention of foster parents.
o Completing BCDHHS internal paperwork needed for services including
forms such as Financial Information Forms, Monthly Billing Forms, CLTS
Authorizations, etc. Prepare copies client records, to include redaction of
protected health and confidential information of individuals other than the
identified client(s); to legally satisfy client information requests by clients,
authorized attorneys and other authorized parties.
o Make client contacts as dictated by the programs listed above. All case
documentation shall be completed within the timeframe required by
specified program.
- The worker will arrange service with the most appropriate provider. This includes
contracted providers to coordinate the best possible outcome for the client.
- The worker will refer all clients potentially eligible for financial or medical
Economic Assistance Consortium (WREA) and/or Disability Benefit Specialist in
the Aging and Disability Resource Center (ADRC). He/she will continue to work
with the WREA Consortium/ADRC to verify financial eligibility and to verify cost
shares and other programs that assist the client in funding.
- The worker will refer all clients to other potential/collaborative services available,
Infant and Children (WIC), Public Health, Children with Special Health Care
Needs, SSI, Badger Care, Day Care Assistance, Children’s Waiver, etc.
- The worker will work closely with Law Enforcement, District Attorney Office,
assessment and service needs of clients. This includes preparation of court
documentation and necessary reports including requesting petitions for such
things as Mental Health Commitments, Alcohol and Other Drug Commitments,
Child in Need of Protection and Service, Juvenile in Need of Protection and
Services, Youth Justice, Protective Placement, Adult Protection, Elder Abuse
Protection, Guardianships, and assistance in necessary restraining orders for
protection of individuals as appropriate.
- Worker will attend seminars, workshops, and training sessions as mandated by
statutes.
- On call services: The worker in this position may be on call as agency needs
holidays. On call duties include:
o Juvenile Intake under Chapter 938 and Child Protection under Chapter 48.
o Assisting Law Enforcement with emergency situations under Chapter 51
and Chapter 55.
o Crisis Response/ Assessment of individuals experiencing mental health or
substance abuse emergencies.
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o Handling family or individual crises including emergency food, shelter, fuel,
and domestic abuse.
o Assuring the appropriate documentation, referral, and follow up.
The duties of this position may be modified to meet agency needs.
Minimum Training, Experience, and Qualifications Required to Perform Essential
Job Functions:
- Associate’s Degree in Social Work, Criminal Justice, Psychology, Sociology, or a
- A minimum of one year experience in working with the identified population of
health needs, the minimum experience of the worker will be one year of
experience working with persons living with mental illness. If the target population
is Child Protection, the worker will have at least one year minimum experience in
working with children and/or families.
- Valid driver’s license.
Physical Requirements:
- Ability to operate a variety of office equipment and machinery with some requiring
machine, calculator, and photocopier.
- Ability to coordinate eyes, hands, feet, and limbs in performing slightly skilled
- Ability to exert very moderate physical effort from sedentary to light work, typically
as lifting, carrying, pushing, and pulling up to 20 pounds.
- Ability to recognize and identify degrees of similarities or differences between
materials, and tasks.
- Ability to sustain prolonged visual and mental concentration.
- Ability to communicate orally and in writing with others.
Environmental Adaptability:
- Ability to work under generally safe and comfortable conditions where exposure to
cause discomfort but pose little risk of injury and are present only in unusual
situations.
Buffalo County is an Equal Opportunity Employer. In compliance with the Americans with
Disabilities Act, the County will provide reasonable accommodations to qualified
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individuals with disabilities and encourages both prospective and current employees to
discuss potential accommodations with the employer.
