What are the responsibilities and job description for the Guest Services Shift Supervisor position at Buffalo & Erie County Historical Society?
Join The Buffalo History Museum as a Guest Services Shift Supervisor! Experience the excitement of working onsite at our new Waterway of Change Exhibit at Canalside surrounded by history and culture, while commemorating the Erie Canal Bicentennial. This role offers a rewarding opportunity to engage with guests, providing outstanding customer service while supporting our brand-new exhibit.
You'll earn between $16.00 and $18.00 per hour while building invaluable skills supervising our guest services team while immersing yourself in Buffalo's Erie Canal history. If you have a passion for culture and community, this position is a fantastic opportunity to grow and learn in a fun environment!
What's your day like?
As a Guest Services Shift Supervisor at The Buffalo History Museum, you will play a vital role in delivering exceptional customer service to our valued guests. Your primary responsibilities will include welcoming visitors to the exhibit and managing the flow of ticketed guests into exhibits while adhering to capacity guidelines. Inside the exhibit you will initiate conversations about exhibit content, answer questions and provide insights that enhance the visitor experience. You will also assist guests with interactive exhibit elements, ensuring an engaging and accessible experience for all. Knowledge of Canalside destinations and events will be essential, as you'll guide guests and amicably resolve any concerns.
Additionally, you will maintain familiarity with all the Museum's programs, exhibits and events, working in a collaborative environment. You'll promote Museum memberships, special event tickets, and merchandise in our Museum Shop. You'll also assist guests in our gift shop, ensuring a seamless experience for all visitors to our museum. As the Shift Supervisor you will be responsible for leading our Guest Services team, assisting with guest concerns and performing opening and closing duties.
DOES THIS SOUND LIKE YOU?
This position is great for college students and recent graduates looking for hands-on experience, educators who love bringing history to life, retirees passionate about sharing knowledge, or anyone looking for a fun and engaging opportunity in a museum setting. It is a great opportunity to develop your supervisory skills.
To excel as a Guest Services Shift Supervisor at The Buffalo History Museum, candidates should have prior customer service experience and possess a genuine passion for the rich stories of Western New York. Ideal applicants will demonstrate a positive, welcoming and professional demeanor, ensuring each guest feels valued and respected. Strong organizational skills and dependability are essential to manage multiple tasks in a bustling environment.
A guest-centric attitude is crucial for providing exceptional customer service, particularly when addressing visitor inquiries or concerns. Familiarity with Microsoft Office 365 and proficiency in a Point-of-Sale system as well as troubleshooting problems will further enhance your ability to thrive in this role. Flexibility is also key, as the position requires availability on days, evenings, weekends, and holidays to accommodate our diverse visitor schedule.
JOIN OUR TEAM TODAY!
If you feel that this job is what you're looking for, apply today to join our team. We look forward to hearing from you!
You'll earn between $16.00 and $18.00 per hour while building invaluable skills supervising our guest services team while immersing yourself in Buffalo's Erie Canal history. If you have a passion for culture and community, this position is a fantastic opportunity to grow and learn in a fun environment!
What's your day like?
As a Guest Services Shift Supervisor at The Buffalo History Museum, you will play a vital role in delivering exceptional customer service to our valued guests. Your primary responsibilities will include welcoming visitors to the exhibit and managing the flow of ticketed guests into exhibits while adhering to capacity guidelines. Inside the exhibit you will initiate conversations about exhibit content, answer questions and provide insights that enhance the visitor experience. You will also assist guests with interactive exhibit elements, ensuring an engaging and accessible experience for all. Knowledge of Canalside destinations and events will be essential, as you'll guide guests and amicably resolve any concerns.
Additionally, you will maintain familiarity with all the Museum's programs, exhibits and events, working in a collaborative environment. You'll promote Museum memberships, special event tickets, and merchandise in our Museum Shop. You'll also assist guests in our gift shop, ensuring a seamless experience for all visitors to our museum. As the Shift Supervisor you will be responsible for leading our Guest Services team, assisting with guest concerns and performing opening and closing duties.
DOES THIS SOUND LIKE YOU?
This position is great for college students and recent graduates looking for hands-on experience, educators who love bringing history to life, retirees passionate about sharing knowledge, or anyone looking for a fun and engaging opportunity in a museum setting. It is a great opportunity to develop your supervisory skills.
To excel as a Guest Services Shift Supervisor at The Buffalo History Museum, candidates should have prior customer service experience and possess a genuine passion for the rich stories of Western New York. Ideal applicants will demonstrate a positive, welcoming and professional demeanor, ensuring each guest feels valued and respected. Strong organizational skills and dependability are essential to manage multiple tasks in a bustling environment.
A guest-centric attitude is crucial for providing exceptional customer service, particularly when addressing visitor inquiries or concerns. Familiarity with Microsoft Office 365 and proficiency in a Point-of-Sale system as well as troubleshooting problems will further enhance your ability to thrive in this role. Flexibility is also key, as the position requires availability on days, evenings, weekends, and holidays to accommodate our diverse visitor schedule.
JOIN OUR TEAM TODAY!
If you feel that this job is what you're looking for, apply today to join our team. We look forward to hearing from you!
Salary : $16 - $18
