IT Support Technician

Buffalo Framing & Truss, LLC has helped build Central Texas by providing turnkey framing, trusses, and wall panels for over 30 years. We understand that the way to continue our success is by hiring outstanding individuals that are committed to excellence. If this sounds like a company you would like to be a part of, please apply. We are seeking IT Support Technician to join our growing technology team.

Job summary :

IT Support Technician will assist users with answering questions and solving issues and manage technology systems, security, devices, network, and peripherals. The position requires interaction with employees and executives. IT Support Technician reports to the IT Manager.

Responsibilities :

• Install, configure, and troubleshoot user devices, software, servers, systems, security configurations, security cameras and gates, networks, printers, and peripherals.
• Manage tickets, system alerts, escalations, licensing, etc. collaborating with the team to balance current tasks.
• Lead projects, as well as contribute to other team member's projects to complete department and company goals.
• Coordinate installations, upgrades, and maintenance with users, vendors, and partners.
• Manage MDM for Windows / iOS / Android TVs including software deployments, OEM / Microsoft / Apple / 3rd party updates, imaging, scripting, and automation.
• Manage and improve device backup solutions, UPS battery backups, servers, printer, and all technology management.
• Contribute to business continuity planning, documentation, and testing.
• Provide a high level of customer service and technical support to all office locations and remote staff.
• Manage user and device on-boarding and off-boarding, license management, and provide technology education to users.
• Create and modify documentation for users and internal technical reference including skills of image editing and technical writing experience.
• Optimize and enhance processes and systems with experience auditing existing systems to improve management and security.
• Assist with purchasing and evaluation of hardware and software.

Able to collaborate both in a team environment and work independently to complete tasks with minimal oversight. Desire to introduce new ideas for efficiency improvements with security and an agile mindset for continuous learning.

Qualifications and Experience :

Preferred Qualifications :

Physical Requirements :

Benefits :

Important : This is a full-time, onsite position located in Pflugerville, TX.