What are the responsibilities and job description for the Full time Hotel split between Night Audit and Guest Services Rep position at Buffalo Lodging Associates, LLC?
Job Description
Job Description
Location :
Hampton Inn & Suites, Sarasota / Lakewood Ranch – 8565 Cooper Creek Blvd. Sarasota, FL 34201
a Buffalo Lodging Associates – owned and operated hotel)
Job Details :
Hampton Inn & Suites is seeking a Full time person partial Night Auditor shifts and partial Guest Services shifts to join their team!
The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include :
- Greeting guests, complete the check- in / check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property.
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
- Prepares guest folios for express check out.
About Buffalo Lodging Associates :
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring :
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values : Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows :
What We Offer You :
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following :
