What are the responsibilities and job description for the Night Auditor/Guest Service Representative - Hotel position at Buffalo Lodging Associates, LLC?
Job Description
Job Description
Job Details :
Home2 Suites by Hilton- Orlando / Near Universal-5910 American Way Orlando, FL 32819
We are currently looking for an experienced Night Auditor / Guest Service Representative to join our Team! An official Universal Orlando Partner Hotel, our Home2 Suites is located off I-4, minutes from shopping, dining, and entertainment on International Drive. We're one mile from Universal Orlando and 20 minutes from Orlando International Airport. We are an all- suite hotel, with 121 comfortable and spacious rooms to serve our guests. We serve a daily free hot breakfast after riding our guests ride free scheduled shuttle to Universal Orlando Resort. The Home2 Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
This is a Full Time position- 2 nights 11pm to 7am as Night Auditor ($17.25 per hour) and 3 evening shifts 3pm to 11 pm as Guest Services Representative ($16.25 per hour)
The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include :
- Greeting guests, complete the check- in / check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property.
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
- Prepares guest folios for express check out.
About Buffalo Lodging Associates :
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring :
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values : Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows :
What We Offer You :
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following :
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $16 - $17
