General Manager

Location: TownePlace Suites by Marriott Latham-Albany Airport - 5 Forts Ferry Road, Albany, New York 12110

We are currently looking for an experienced General Manager to lead our Team! TownePlace Suites Latham-Albany Airport is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

General Summary: 

Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit. Ensure superior service is provided to all guests and product quality standards are met.

Principal Responsibilities:

• Oversee the facility operations including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Foster a positive, cooperative work environment between staff and management.
• Directly supervises employees in all departments. Carries out supervisory responsibilities in accordance with company policies and applicable law.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.

Job Duties:

• Identifies and resolves problems in a timely manner. Develop alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment.
• Maximize Customer Service and manage a high Brand Guest Service Score. Respond and resolve all guest complaints timely and appropriately. Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Responds promptly to all customer brand and 3^rd party online hotel reviews and surveys.
• Demonstrates group presentation skills. Speak clearly and persuasively in positive or negative situations. Write clearly and have the ability to read and interpret written information. Communicates change effectively.
• Conducts regular meetings with staff and managers to collaborate, communicate goals, initiatives and results.
• Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit. Upholds organizational values, treats people with respect and promotes a harassment free environment.
• Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections. Inspect rooms and public areas for cleanliness and preventative maintenance upkeep. Aligns work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness. Strives to increase productivity.
• Delegates work assignments, sets expectations and monitors delegated activities. Asks for and offers help when needed.
• Ensures each employee completes orientation and required brand training. Assists General Manager in ensuring employee performance reviews are performed timely and in accordance with BLA standards. Ensure proper and timely execution of all employees related documentation (i.e., new hire paperwork, separation reporting, status changes, benefits documentation, etc.). Maintains effective employee relations programs within the hotel. Provides regular performance feedback to all employees. Manages difficult or emotional employee situations. Develops subordinates’ skills and encourages growth.
• Ensure State and Federal Labor postings are current. Ensure all internal BLA communication is posted as required. Adheres to all policies and procedures required by Buffalo Lodgings internal audit system. Maintains confidentiality. Enforces compliance's with Standard Operating Procedures, Policies and PIPs.
• Must achieve occupancy and rate index as outlined by Buffalo Lodging. Achieve or exceed occupancy, rate and RevPar as outlined in property budget. Leads and directs sales efforts of hotel. Maintain CPOR in all departments as driven by budget. Understands business implications of decisions, aligns work with strategic goals. Accurately forecast occupancy changes based on the changing market conditions.
• Orders supplies and goods for front office, snack shop, monthly luncheons. Takes inventories of front office and shop supplies. Plan employee appreciation events and recognize team members for achievements and milestones.
• Maintains accurate records including cash logs, shuttle logs, property walks, and all other logs as required. Upload any necessary documents to SharePoint, including any end of month reporting.
• Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly.
• Maintains confidentiality with all guest information and any hotel information necessary. Recognizes and acknowledges guests enrolled in brand loyalty program and encourages new guests to enroll. Manages 3^rd Party and Group Bookings.
• Follows instructions, responds to management direction; completes tasks on time or notifies the appropriate person with an alternate plan. Responsible for any other tasks requested by management.

Qualifications:

A Bachelor’s degree (B.A) from a four year college or university; or two to four years related management or comparable experience is strongly preferred. At least one year of housekeeping experience preferred. Familiarity with analyzing profit and loss statements and other financial data is essential. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Must have valid drivers license, and acceptable driving history subject to company approval.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl and taste or smell. The employee must regularly lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception.

Disclaimer:

The above is intended to describe the general contents of, and requirements for, the performance of this job. It is no to be construed as an exhaustive statement of duties, responsibilities or requirements.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks.  Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• Medical, dental, vision insurance
• 401K Retirement plan with company match
• Travel discounts on our branded properties
• Career growth opportunities