What are the responsibilities and job description for the Sales Coordinator position at Buffalo Lodging?
Hampton Inn Marlborough located at 277 Boston Post Road West, is seeking a Sales Coordinator to join the team!
Our Hampton Inn Marlborough provides guests with complimentary breakfast daily, and strives to create a great start to each guest’s day through this service. The Breakfast Attendant prepares and assists with the service of the complimentary buffet-style breakfast.
The Sales Coordinator provides the support necessary to efficiently maintain current sales systems, applications, and sales databases. This role is responsible for assisting clients in booking hotel meeting and event spaces, coordinating with various hotel departments and external vendors to ensure smooth event execution, and maintaining client relationships through effective communication and personalized service, primarily focusing on administrative tasks to support the sales team.
Key responsibilities:
- Client interaction:
Field all client inquiry calls, provide information about hotel facilities and packages, and manage the booking process for meetings, conferences, and events.
- Sales support:
Prepare proposals, contracts, and necessary documentation for clients, including rooming lists, catering options, and event timelines , generate and distribute weekly group resumes, to all pertinent departments.
- Coordination with departments:
Collaborate with front desk, housekeeping, and other departments to ensure seamless event execution.
- Site inspections:
Conduct site tours for potential clients, highlighting the hotel's features and capabilities.
- Relationship management:
Maintain regular communication with clients, creating and sending client booking links as required, address concerns prior to group arrivals, and follow up on leads to nurture long-term relationships.
- Data management:
Update and maintain the CRM system with client information, booking details, and sales activity.
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
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- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Detail-oriented with a focus on accuracy
- Proficient in computer applications, including CRM software
- Knowledge of the local event market and competition
- Ability to work independently and as part of a team
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy, and productive. To achieve this, we offer a variety of benefits including the following:
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
