What are the responsibilities and job description for the Phone Operator position at Buffalo Transportation, Inc.?
Locally owned and operated company seeking a detail oriented and reliable phone operator. Must have reliable transportation.
Both full and part time positions available. Saturday morning shift (7:00- 12:00) may be required in lieu of a weekday.
**Strong preference given for candidates with work experience in a high call volume setting.**
Training available for advancement into other positions for those who do well.
Duties:
As a Phone Operator, you will be responsible for handling incoming and outgoing phone calls in a professional and efficient manner. Your duties will include:
- Answering and transferring phone calls to the appropriate departments or individuals
- Providing information to callers and assisting with inquiries
- Operating multi-line phone systems, including transferring calls, setting up conference calls, and managing voicemail
- Maintaining a polite and professional phone manner at all times
Skills:
To excel in this role, the following skills are essential:
- Ability to efficiently route incoming calls to the correct destination
- Proficiency in performing basic clerical tasks such as data entry and filing
- Strong communication skills and courteous phone manners
- Capability to handle administrative tasks efficiently
-Proficient typing skills for accurate data entry during phone conversations
- Familiarity with operating multi-line phone systems for effective call management
- Fluency in multiple languages to assist callers from diverse backgrounds is a plus
- Previous experience in front desk operations and telephonic customer service strongly preferred
If you possess these skills and enjoy providing excellent customer service over the phone, we encourage you to apply for the Phone Operator position with us.
Job Types: Full-time, Part-time
Pay: $15.50 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Referral program
Schedule:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- telephone customer service: 2 years (Required)
Work Location: In person
Salary : $16 - $19