What are the responsibilities and job description for the Phone Operator position at Buffalo Transportation, Inc.?
***Currently hiring for the following schedule:
Tuesday: 11:00am - 7:00pm
Wednesday, Thursday, Friday: 8 :00am- 4:00pm
Every other Saturday: 7:00am- 1:00 pm****
We are seeking a courteous and professional Phone Operator to join our team. The ideal candidate will be responsible for managing incoming calls, providing excellent customer service, and performing various administrative tasks. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Duties
- Operate phone systems efficiently to handle incoming and outgoing calls.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintain accurate records of calls and data entry tasks to ensure efficient communication flow.
- Assist with clerical duties such ascall transfers, typing, and dispatching messages as needed.
- Communicate effectively with team members and clients, demonstrating professionalism at all times.
- Utilize phone etiquette to create a positive experience for every caller.
- Support front desk operations by greeting visitors and managing appointments when necessary.
- Collaborate with other departments to relay important information and ensure seamless operations.
Experience
- Previous experience in a phone operator or similar administrative role is preferred.
- Familiarity with computers, multi-line phone systems, and office equipment is strongly preferred.
- Multilingual abilities are highly desirable to assist a diverse clientele.
- Proficient in clerical tasks including typing and data entry with attention to detail.
- Strong communication skills, both verbal and written, are essential for success in this position.
Join our team as a Phone Operator where your contributions will be valued, and you will play a key role in enhancing our customer service experience!
Job Type: Full-time
Pay: $15.50 - $19.00 per hour
Benefits:
- Free parking
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $19