What are the responsibilities and job description for the Hospitality Assistant position at Buffalo Wild Wings - Middletown?
We are looking for team members who want to be a part of a growing hospitality
group! Made up of 4 award winning brands (Buffalo Wild Wings, Jersey Mike’s Subs, Limestone BBQ and Bourbon, and Eggspectation) we offer many
opportunities for growth across franchise and independent brands.
Position Overview:
Welcome and warmly greet guests on arrival, opening doors, escorting guests to their table,
providing menus to them once seated and informing guests of the name of their server. Informs of
any specials or features for the day. Manage the efficient and timely seating of our guests to a
table that best serves their wishes. Supervises the operation of the dining room during service
meal periods, adjusts guest seating flow to balance guests between each service station. Assists
with the duties of servers and bus persons as needed to maintain service effectiveness. Our #1
priority is to make our guests feel welcome.
Duties and Responsibilities
Essential duties and responsibilities include but are not limited to the following:
● Greet guests warmly and graciously with an open door upon their arrival.
● Provide guests with estimated waiting time.
● Accommodate special seating requests for guests whenever possible.
● Seat guests based on guest preferences and balancing of customer flow in service stations.
● Check table settings for proper presentation and completeness.
● Knows the numbering sequence of all tables.
● Checks host stand for required supplies, crayons, coloring books, menus, etc. and
communicate any deficiencies or needs to a member of the management team.
● Upon seating, offer guests a menu and inform them of their server's name. Inspect table
for proper presentation and completeness.
● Relay messages to servers and bus persons as needed.
● Warm and genuine goodbyes upon guest leaving - door opened for departure.
● Protects establishment and guests by adhering to sanitation and safety policies.
● Maintains menu presentation by keeping menus clean; replacing damaged or soiled pages;
cleaning chalkboards; lettering specials on chalkboards.
● Maintains table setting by removing courses as completed; replenishing utensils; refilling
water glasses; being alert to guest spills or other special needs.
● Supports wait staff by setting-up and replenishing condiment stands, trash containers,
liners, and bus stations.
● Closes dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors;
removing trash and recyclables from the facility.
● Updates job knowledge by participating in team member training opportunities.
● Enhances organization reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.
● Communicates with management what tools are needed to adhere to responsibilities.
● Hourly checks and cleanings of rest rooms.
For the Cashier position:
● You will be responsible for greeting customers, taking food and beverage orders, up- selling
and getting information to the kitchen and dining room.
● Ensures an accurate accounting of all transactions, collections and disbursements.
● Receives cash drawer at beginning of shift and counts money in drawer at beginning and
end of shift to verify its accuracy.
● Itemizes and totals food and beverage checks in the register.
● Collects cash, check and credit payment from customers and makes change for cash
transactions, checks identification for personal checks and prepares vouchers for credit card
purchases.
● Knowledge of computers.
Skills and Abilities Required
● Must be a strong communicator, able to make eye contact and smile for long periods of
time.
● Must have great customer service skills, including the ability to sequence service and handle
guest complaints.
● Be able to work in a standing position for long periods of time.
● Must be able to be on stage - 100% of the time while on shift.
● Must have exceptional grooming habits.
● Superior customer service and hospitality skills
● Knowledgeable of proper sanitation, food safety, and security procedures
● The confidence and ability to connect with guests
● Basic knowledge of Point of Sale systems
● Conflict management skills, analytical skills, and a high degree of emotional intelligence in
order to recognize and solve
● Ability to maintain a high degree of pace and intensity for an extended period of time
● Must be reliable and dependable by adhering to a schedule, covering shifts as necessary,
and being on time for scheduled shifts
● Ability to make sure the guest leaves satisfied and impressed with the food and service.
● Working with a sense of urgency is required along with the exercise of good organizational
skills and attention to detail.
Education and Experience Required
● 1-2 experience preferred, but will train
● Possess basic math skills and have the ability to handle money and operate a POS system.
● Be able to work in a standing position for long periods of time.
● Ability to access online scheduling app.
We offer:
● Competitive pay
● Discounted meals
● Tuition Reimbursement
● Benefits and PTO (based on meeting hours minimum)
