What are the responsibilities and job description for the Assistant General Manager | Buffalo Wild Wings | Morgantown (University) position at Buffalo Wild Wings?
Assistant General Manager
If you enjoy working in a fun, high-energy environment and want to be part of a wildly successful and fast-growing restaurant chain where the game is always on, we invite you to bring your enthusiasm and passion to Buffalo Wild Wings!
Come join a team that is all about sports, great food, family and friends
Management experience in a quick or full-service restaurant is required. If you’ve got a flair for fun and are looking for a great team to work with, we want You!
Advancement opportunities
Flexible schedules
Apply Now
JOB PURPOSE: The AGM assists the General Manager with overseeing the operation of the entire restaurant. Helps train, supervise and coach Team Members and management to ensure prefect shift execution and Guest satisfaction
CORE JOB FUNCTIONS / RESPONSIBILITIES
Come join a team that is all about sports, great food, family and friends
Management experience in a quick or full-service restaurant is required. If you’ve got a flair for fun and are looking for a great team to work with, we want You!
Advancement opportunities
Flexible schedules
Apply Now
JOB PURPOSE: The AGM assists the General Manager with overseeing the operation of the entire restaurant. Helps train, supervise and coach Team Members and management to ensure prefect shift execution and Guest satisfaction
CORE JOB FUNCTIONS / RESPONSIBILITIES
- Ensures training programs are followed for team members in new positions
- Plans and leads pre-shift meetings, builds camaraderie and solicits feedback
- Partners with GM to conduct weekly, informative manager meetings
- Handles shift-by-shift coaching of team members to improve performance
- Models hospitality skills/behaviors, including regular interaction and engagement with Guests
- Ensures Guest satisfaction, inspires guest loyalty and ensures responsible alcohol service
- Handles Guest complaints during the shift, turning unsatisfied into satisfied guests
- Utilizes all compliance systems, manager tools and procedures both in a timely manner and with integrity to ensure proper shift execution. Manager tools include but are not limited to the following;
- Line checks, prep sheets, restroom checks, daily QSC, ticket tracker, daily labor reviews, guest check audits
- Conducts administrative standards, holds Team Members accountable for adherence to daily, weekly and monthly cleaning schedules. Ensures tipped team members are paid FOH Support pay rate for any utility job preformed
- Understands, supports and executes all new product rollouts, policies and procedures, company and marketing promotions
- Helps in creating, developing and implementing incentive programs and contest
- Actively motivates Team Members to participate in all company promotions and incentives.
- Actively motivates Team Members to participate in mandated programs that include BARS, Mystery Shop, RAS, GEM and Buffalo Circle
- Assists in on-going performance management and development
- Assists in scheduling that is based on performance
- Ensures all Team Members adhere to company product specs, portioning, recipes and presentation
- Ensures waste buckets are used and waste is documented for both HOH and Bar
- Holds food vendors accountable for delivering the highest quality product on a timely basis to our specifications.
- Other duties as assigned by the General Manager
