Campus Technician / Help Desk - District Wide

 Full-time positions (30 hours/week) are eligible for benefits on the first of the month following their 60^th day of employment: The District Benefits are very competitive and include health, dental, vision, and a life insurance policy. Supplemental policies through Aflac and LegalShield are also offered at an additional cost to the employee. You can view more information on benefit policies & costs on the benefits page at Benefits Page Link

TITLE:             Campus Technician / Help Desk

EMPLOYMENT TERMS:       1.0 FTE; 12-Month position

SALARY CLASSIFICATION:  Classified

GENERAL STATEMENT of RESPONSIBILITIES:

The Campus Technician / Help Desk will be responsible for providing a positive working relationship with students, faculty, staff, and parents. Responsibilities will include maintaining a high level of confidentiality and standard of professionalism while providing advanced support to the faculty and staff for computers, phones, and other related systems. The Campus Technician / Help Desk must be able to communicate technical information to non-technical clients in a clear and concise manner.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Performs periodic maintenance, modifications and repairs to computer systems and equipment
• Installs and configures various operating systems, software, hardware, and peripherals
• Creates network accounts for students and staff
• Guides users in proper use of technology
• Maintains and supports the technology inventory.
• Installs, maintains, and troubleshoots software programs
• Performs basic service/repair analysis on computers, phones, and equipment
• Schedules warranty repairs and other vendor services
• Installation of structured cabling.
• Tests network equipment.
• Maintains the security of data and services
• Maintains professional knowledge by continuing to broaden knowledge of equipment, software, and their implementations
• Supports repair and diagnostic of campus technology.
• Work with vendors to assist in technology support.
• Writes and distribute user-friendly documentation for common software questions
• Attends District Technology committee to better assess staff training needs
• Holds regular district and site-based technology training sessions
• When needed, provides assistance in the Tech Center or to the Computer Technician
• Troubleshoot technical problems: Resolve customer issues related to hardware, software, and networking.
• Answer Help Desk calls and diagnose technical issues over the phone.
• Provide Technical Assistance: Respond to customer inquiries, provide guidance, and offer solutions to technical problems.
• Document support interactions: Keep accurate records of customer interactions and information in a customer database.
• Escalate Issues: Identify when a customer issue cannot be resolved by the Help Desk and escalate to appropriate personnel.
• Software and hardware installation: Assist customers with software and hardware installations, upgrades, and configurations.
• Train Customers: Provide training and guidance to customers on how to use various software and hardware systems.
• Stay up to date with new technologies: Continuously educate oneself on new technologies and software products.
• Divide up the IT work order system to the appropriate sites.
• Assign and follow-up on districtwide tickets.
• Review Audit logs, incident reports, error/warnings from systems and escalate findings.
• Reviews and analyzes system and application logs to identify any potential security incidents or performance issues.
• Review and analyze system and application logs on a daily basis
• Identify potential security incidents and escalate to the appropriate team
• Research and resolve technology performance issues as needed.
• Document and report findings in a clear and concise manner
• Stay up-to-date with current security threats and best practices
• Other duties as assigned

QUALIFICATIONS:

• Must have experience with Windows workstations.
• Must be able to lift and carry up to 50 pounds
• Must possess ability to work with and communicate with faculty, staff, and vendors
• High School diploma or equivalent

OCCUPATIONAL CONDITION:

Low risk - Work is routinely performed in indoor environments, including exposure to noise and being on your feet for extended periods of time. May require standing in inclement weather including summer heat.

Physical Demands: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            The applicant for this position is required to:

• regularly required to sit, talk and/or hear.
• Sit approximately 75% of the time
• Walk and stand approximately 20% of the time
• Kneeling/Stooping approximately 5% of the time
• Lift on a regular basis 30-50lbs
• Must be able to climb ladders and work in tight spaces, i.e., trenches, attics, equipment rooms, etc.
• Use hands to finger, handle, or feel objects, tools and/or controls; and reach with hands and arms on a regular basis.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The information contained in this position description is for compliance with the American with Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individuals holding this position and additional duties may be assigned.

SKILLS REQUIRED:

• Following directions and meeting standards.
• Providing attention to detail in assignments.
• Comprehending reference books and manuals.
• Organizing and maintaining supplies.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
• Strong technical knowledge
• Excellent communication
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Ability to multitask
• Knowledge of security protocols and best practices
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

SKILLS PREFERED:

• A certification in Computer Technology
• Associates degree or equivalent technical training / certifications or two years of related experience

KNOWLEDGE OF:

• Standard practices, methods and materials of assigned work.
• Occupational hazards and applicable safety principles and practices.
• Technology supplies and equipment.
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

COMMITMENT & DEPENDABILITY:

• Willingness to be an integral member of a successful team.

• Dedication to providing the highest level of service.
• Adherence to policies and procedures.
• Resourceful and adaptable.

POSITION EXPECTATIONS:

Time Management:      Must be able to prioritize tasks assigned by supervisor.

Stress Management:     Periodic stress due to deadlines and multiple schedules.

Public Contact:               Interact primarily with students and staff.

EVALUATION PROCEDURE:

The evaluation is done by the Executive Director of Information Technology.

SUPERVISION RECEIVED:

The Campus Technician reports directly to the Executive Director of Information Technology.

Buckeye Union High School District does not discriminate on the basis of race, color, national origin, sex, age, or disability. Click here (http://www.buhsd.org/Non-Discrimination-Notice)  to read the entire policy.

El Distrito Escolar de Buckeye Union High School no discrimina en base de raza, color, origen nacional, sexo, edad o discapacidad. Haga clic aquí (http://www.buhsd.org/Non-Discrimination-Notice) para leer toda la política.

Salary : $24 - $25