What are the responsibilities and job description for the Service Advisor position at Buick GMC of Palmer?
Description
As a Service Advisor, you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base.
Responsibilities:
- Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
- Greet customers promptly
- Meet with customers and review services owed from point of purchase of their vehicle
- Increase customer satisfaction by building relationships
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Increase profitability by maximizing sales and executing retail promotions
- Oversee the technician working on customer vehicles including their time management/efficiency, ordering of parts, and job completion times
- Participate in the development and documentation of standard operating procedures as appropriate
- Explain all work completed to customers
Qualifications:
- Ability to effectively manage time to meet and exceed targets
- A strong desire to succeed
- A team player who is focused on providing exemplary customer service
- Ability to work in a fast-paced work environment
- Strong organizational skills and detail-oriented
- High School Diploma or equivalent
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Minimum 1-year automotive service advisor experience
- Basic automotive knowledge
- Positive attitude, high energy, friendliness
- Possess a valid in-state driver's license and an acceptable driving record
Physical Requirements:
- Ability to stand, walk, and sit for extended periods of time.
- Ability to lift and carry heavy objects up to 50 pounds.
- Ability to work in a noisy and sometimes dirty environment.
- Ability to use hand tools and equipment.
We are an equal opportunity employer. We offer a competitive benefits package including medical, dental, vision, 401k and life insurance.
