What are the responsibilities and job description for the SVP, ECommerce and Digital Experience position at Build-A-Bear?
The SVP of e-Commerce and Digital Experience is responsible for creating an engaging and continuously evolving digital experience for Build-A-Bear websites in the global scope across all social platforms. The role has substantial impact accelerating growth, fostering innovation, and enhancing market competitiveness through a seamless digital customer journey and optimized e-commerce operations.
Responsibilities:
- Build, lead, and develop a high performing team
- Revenue growth and market expansion
- Customer experience differentiation
- Enhance business frameworks, streamline data management and define key metrics and performance drivers
- Operational efficiency
- Cross-functional influence
- Innovative leadership
- Budgeting and long-range strategic vision
Required Qualifications:
- 12 years of relevant business experience
- 8 years of e-Commerce leadership experience
- Proficiency with Microsoft Dynamics and Salesforce Commerce Cloud
- Proficiency with Ecommerce systems such as CRM, SEO and content management systems, as well as data analytics and business intelligence tools
Preferred Qualifications:
- Professional certifications ECM, Google Analytics, PMP, ACE, CDMP, AWS certification, Agile
- Master’s Degree
Behavioral Traits for Success:
- Driven to achieve results that align with the strategic goals of the organization
- Initiative, sense of urgency, and the ability to stay focused on results despite changing conditions
- Decision-making is focused on implementing practical and timely solutions
- A natural leadership style that trains and engages others in an enthusiastic way
- Learns quickly and thoroughly while continually recognizing and adapting to change
- Effective delegator
- Innovative and creative problem solver
- Action-oriented
- Influences and stimulates others to action
Working Environment:
- Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
- Hybrid work schedule
- Corporate Office located St. Louis, MO
- Up to 25% travel
Your Performance Will Be Measured On:
Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.
- Decision-making, judgment, and execution
- Revenue growth
- Use of data
- Key Performance Indicators measured and created
- Ability to work effectively across all divisions
- Customer journey
- Optimized e-Commerce
- Synchronized strategies
- Digital innovation
- Communication
- Ability to influence upward and across peer set
- Quality presentations that are engaging and offer actionable insight
- Ability to foster team collaboration, communication, and performance
- Stakeholder Feedback
