What are the responsibilities and job description for the Paint/Sales Technician position at Build a Better Career?
Description:
Sales/Paint Technicians work with builders, remodelers, painters, and homeowners to assist in selecting the best products for their needs. Through expert sales and service, they build long-standing customer relationships while actively developing new prospects.
PAINT & SALES OPERATIONS
- Assist customers with paint and sundry product selection, offering expert color consultation and custom color matching for paint and stain products.
- Fill paint orders, troubleshoot issues, and make product recommendations.
- Process quick sale, will-call, and delivery tickets accurately, ensuring all necessary customer and product information is included.
- Maintain and fill tint dispensers as needed.
- Stock incoming merchandise in the correct locations with updated bin tags, ensuring shelves are organized and properly faced.
- Handle customer returns, inspecting products, issuing credit notes, and ensuring inventory accuracy.
- Provide timely quotes and updates to customers, as required.
CUSTOMER SERVICE & TEAM COLLABORATION
- Answer phone calls promptly to maintain high service levels.
- Direct and lead customers through the store to specific areas.
- Actively participate in the sales process, sharing product knowledge and best practices to support team and departmental goals.
- Maintain a high energy level while balancing workloads and prioritizing walk-in customers and phone calls.
- Direct customer complaints to management, professionally communicating all pertinent details.
- Promote new products and provide input on dead stock to improve inventory.
STORE & EQUIPMENT MAINTENANCE
- Maintain cleanliness and organization in the store, performing shelf management and down-stocking from storage locations.
- Stay informed on sales, promotions, events, and product specials.
- Assist with inventory preparation and ensure accurate stock counts.
- Maintain stock of color chips and order sales aids as needed.
- Operate a forklift (if certified) to assist with inventory or customer needs.
- Perform additional duties as workload and business needs dictate.
QUALIFICATIONS & COMPETENCIES
- High school diploma or equivalent required.
- Minimum 2 years of experience in a similar position, including paint mixing, shaking, and product knowledge.
- Ability to work independently and resourcefully with a motivated and flexible attitude.
- Strong interpersonal, communication, and listening skills.
- Professional appearance and demeanor.
- Proficient computer skills relevant to the role.
- Ability to lift 50 lbs. regularly (e.g., 5-gallon pails).
