What are the responsibilities and job description for the Tool Repair Technician position at Build a Better Career?

Job Type

Full-time

Description

The Tool Repair technician reports to the Store Manager.

This role oversees the service, maintenance and repair of gas-powered, electric and battery powered tools / equipment. They are responsible for the entire tool repair area ensuring maximum sales, profitability, efficient service-repair, purchasing, merchandising, inventory control and operating costs.

RESPONSIBILITIES

Ensure that all customers are delivered consistently good service, by offering a respectful environment.
Make certain all complaints and / or concerns are resolved timely and effectively to HLC standards.
Provide a safe and clean environment in the Tool Repair area and report any issues to management.
Be certain that customers clearly understand any repair to be completed along with warranty details and pricing.
Accurately enter customer information, tool details, repair details, print order and label items clearly for future repair and / or pickup.
Build on ability to troubleshoot a tool without disassembly to identify the problem by the symptom and customer description.
Review and update the Tool Repair report daily providing accurate Opportunity status and next date required to maintain current jobs are in proper rotation and your time is managed effectively.
Prioritize and schedule new repairs based on current repair times. ( If a 44 customer you may entertain earlier repair time if your schedule allows)
Submit warranties as applicable : Communicate requirements and status to customer.
Accurately and efficiently repair a wide variety of hand / power tools that Hingham Lumber sells. (Typically only brands that are sold by HLC)

o Including by not limited to : 2 to 4 cycle gas powered engines, battery and electric powered hand tools and manual hand tools

o Push mowers, generator, snow thrower, trimmers, blower, chain saws, drills, nail guns, saw of all kinds.

Perform physical counts, creating new part sku's in ERP system and identify multiple sources to keep costs low.

Ensure proper service merchandise inventory levels are maintained.

Requirements

COMPETENCIES AND QUALIFICATIONS :

Strong analytical skills, ability to multitask in a fast-paced environment

Ability to proficiently use computer (Microsoft office)

A bold decision maker able to work in a dynamic, fast paced environment

Strong leadership qualities

Excellent organizational and communication skills

Strong business acumen

Good interpersonal skills

Excellent trouble shooting and problem-solving skills

Strong work ethic and ability to meet critical deadlines

A minimum of 5 years' experience working on engines and / or tool

Ability to operate a wide variety of hand and power tools

Associates degree or equivalent experience

Salary Description

Hourly

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Tool Repair Technician

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