Servicing Systems Specialist - Puyallup, WA

We are looking for a Servicing Systems Specialist to join our team in our Puyallup, WA office! The Servicing Systems Specialist will assist in the development, integration, and optimization of systems and processes crucial to loan servicing operations, with a specific focus on supporting modifications and amendments, capital partner approvals and reporting requests, and internal approval workflows. This role requires familiarity with servicing technology, process improvement, and supporting complex approval procedures to help ensure that servicing functions operate efficiently and compliantly.

Builders Capital is the nation's largest private construction lender, offering innovative financing solutions to a wide spectrum of developers and homebuilders. Loan products include options for Acquisition, Development, Construction, and Bridge financing, in the form of single-asset loans, portfolio loans, and revolving credit facilities. In addition to financing opportunities, Builders Capital borrowers can leverage national accounts for material purchase discounts, and access cutting-edge technology for project management, accounting, and BIM technology tools. Builders Capital is headquartered in Puyallup, Washington, with regional sales offices across the country.

What You’ll Do:

• Assist in evaluating, troubleshooting, and resolving system bugs and issues alongside the Product & Engineering teams.
• Collaborate with IT and external vendors to ensure smooth system integration with servicing workflows.
• Support system updates and improvements as a Servicing team representative, ensuring minimal disruptions during upgrades.
• Help manage workflows for loan modifications, amendments, and restructures, ensuring timely and accurate processing.
• Collaborate with internal teams to document changes, update systems, and maintain data accuracy.
• Monitor and help ensure compliance with company policies for all modifications and amendments.
• Assist in drafting detailed write-ups for capital partner reviews, including proposed loan modifications and amendments.
• Assist in supporting the approval processes with capital partners, ensuring clear communication and timely decision-making.
• Maintain organized records of capital partner approvals and ensure changes are accurately integrated into servicing systems.
• Identify opportunities within servicing workflows for automation, efficiency, and accuracy.
• Assist in the development, documentation, and enforcement of standard operating procedures (SOPs) within the servicing teams.
• Assist in creating training materials for staff on new systems, tools, and workflows.
• Serve as a subject matter expert and additional contact for troubleshooting servicing system issues.
• Support ensuring servicing systems and processes meet regulatory, compliance, and partner-specific requirements.
• Help conduct regular audits to verify data integrity, process adherence, and system functionality.

• Tech Savvy: You are comfortable working with loan servicing systems and technologies. You understand the ins and outs of how servicing platforms work and how to maximize their potential for operational success, as well as have a strong ability to adapt to new tools, platforms, and technologies.
• Process Optimization: A passion for process improvement, you’ll be constantly evaluating and fine-tuning workflows to ensure efficiency, compliance, and seamless integration between systems.
• Problem-Solving Mindset: When faced with challenges, you thrive. Whether it’s troubleshooting system integration issues or identifying inefficiencies in approval workflows, you find solutions that improve the bottom line.
• Data-Driven Decision Maker: You are comfortable diving into the data and pulling insights that will optimize operational effectiveness and service delivery.
• Team Player: Collaborative mindset, working with multiple teams to ensure smooth operations and loan progression.
• Proactive: You take initiative and work independently to solve complex loan scenarios and improve workflows.
• Adaptability: Take on additional responsibilities as needed, with job duties subject to change.

Why You’ll Love It Here:

At Builders Capital, we believe in taking care of our team. Here’s a sneak peek at the benefits that come with joining us:

• Innovative Environment: Join a forward-thinking company at the forefront of the construction finance industry with access to cutting-edge technology and resources.
• Work Flexibility: Enjoy a flexible work environment where you can balance team leadership with your personal life.
• National Impact: Be part of a nationwide operation that’s shaping the future of construction financing and making a difference for builders, developers, and homeowners across the U.S.
• Health Insurance – We’ve got you covered! Builders Capital pays 100% of your medical insurance premiums to keep you healthy and stress-free, offering a PPO and HSA plans.
• Health Savings Account (HSA) – We contribute annually into your HSA account (prorated from your hire date) and for those the select our HSA plan.
• Competitive Compensation – We offer competitive wages that reward your expertise and hard work.
• Paid Time Off – Take time to recharge with 3 weeks of paid time off each year.
• Paid Holidays – Enjoy 10 paid holidays throughout the year so you can spend quality time with family, friends, or doing whatever you love.

We’re here to support you both professionally and personally—because when you thrive, we all thrive.

Pay Range for this position is $33.00 - $36.00 commensurate with experience and education.

This job posting highlights the most critical responsibilities and requirements of the job; however, there may be additional duties, responsibilities, and qualifications for this job.

Construction Loan Services II LLC (Builders Capital) and its affiliates are Equal Employment Opportunity (EEO) employers and welcome all qualified applicants. This is a full-time non-exempt position. The job description contained herein is not intended to be a comprehensive list of the duties and responsibilities of the position, which may change without notice.

Salary : $33 - $36